Technical I, IT Operation

Concentrix Trust & Safety; Durban; On-site; ZAR 150,000 - 250,000; Full time

Job summary

A leading company in IT Services and Consulting is seeking a Technical I for their IT Operations team in Durban. The role involves providing technical support for contact centre technologies, assisting in critical issues, and contributing to operational success. Ideal candidates will possess strong communication skills and the ability to work under pressure in a collaborative environment.

Qualifications

• Entry-level position requiring technical support skills.
• Knowledge of contact centre technology is essential.
• Experience with Helpdesk systems preferred.

Responsibilities

• Provide technical support for contact centre technologies.
• Assist in critical issues and support operations.
• Contribute to business objectives within the IT team.

Skills

Clear communication skills

Planning

Organizational skills

Time management skills

Ability to work under pressure

Teamwork

Results-oriented

Multi-tasking

Tools

HP

Dell

Cisco

Microsoft

Linux

Avaya

Citrix

IVR

VOIP

Job description

Job Title: Technical I, IT Operation

Role Description

To work as part of a geographically dispersed IT team to provide technical support and service, enabling HEROtsc’s contact centre technologies to run effectively and efficiently.

Purpose & Context

To support and grow the business by assisting in critical issues, supporting operations, and contributing to business objectives within a dispersed IT team.

Skills, Knowledge & Experience

• Supporting multiple systems and users in a contact centre environment.
• Knowledge of contact centre technology and process improvements through existing and new solutions.
• Clear communication skills across all staff levels.
• Planning, organizational, and time management skills.
• Ability to work under pressure and meet operational deadlines.
• Experience with change management initiatives.
• Understanding of systems such as HP, Dell, Cisco, Microsoft, Linux, Avaya, Citrix, IVR, VOIP.
• Teamwork and ability to support operational requirements within specific timeframes.
• Ability to multi-task and work independently.
• Results-oriented with a focus on personal standards and continuous development.
• Experience working with Helpdesk systems, prioritizing requests based on severity.

Location

Durban - 6 The Terrace, Westway Office Park, Westville

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Information Technology
• Industries: IT Services and IT Consulting