Technical Field Support Team Leader

KONE; Johannesburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a Technical Field Support Team Leader to enhance urban mobility in Johannesburg. This role involves leading a dedicated team to resolve complex technical issues related to elevators and escalators, ensuring safety and quality service. The successful candidate will have a strong background in installation and maintenance, along with excellent problem-solving skills. Join a dynamic and innovative team that values collaboration and personal development, and contribute to creating a safer urban environment for all. Embrace the opportunity to grow your career in a supportive and engaging workplace.

Benefits

Comprehensive learning and development programs

Mentoring and coaching programs

Flexible working environment

Collaborative team culture

Regular feedback through performance discussions

Qualifications

• 5+ years of experience in installing and maintaining elevators.
• Minimum 2 years in a team leadership role.

Responsibilities

• Lead the team in solving complex technical issues.
• Ensure safety practices and quality service are upheld.

Skills

Problem-solving skills

Team leadership

Technical knowledge of elevators and escalators

Communication skills

Education

N6 Diploma in Mechanical Engineering

Elevator trade test certificate

Job description

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow.

KONE is looking for an energetic and enthusiastic Technical Field Support Team Leader for our Johannesburg, South Africa office, to support Technical Field Support organization in solving complex technical issues and spreading technical knowledge. Our team comprises maintenance professionals who provide onsite service to our customers. We are looking for a confident candidate who will lead and be involved in the resolution of callouts or other complex technical issues that are logged at the Technical Helpdesk and offer remote support to the maintenance technician and where necessary go and support on-site.

In this role, you will live the KONE values daily and be a role model to others. The successful candidate will be a confident leader of the team and work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to customers and the people using the equipment. The successful candidate will have experience in both installation and maintenance of elevators and escalators, which will also include the responsibility of ensuring tests and final inspections on all KONE products on site. Experience on all elevator and escalator types is an advantage.

What you will do:

• Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure the safety of end-users and other employees.
• Responsible for solving complex technical issues that THD has assigned to him/her.
• Responsible for scheduling first visits of new equipment coming from competitors or KONE.
• Responsible for the identification of any technical issues in equipment under maintenance that could cause call-outs or safety hazards and fix the issues, create sales leads, and/or communicate to the Manager.
• Responsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitors and from new equipment) and communicating it to the Maintenance Supervisor / Technical Helpdesk Manager.
• Responsible for giving feedback to any repair or adjustment needs that could reduce call-outs and actively communicating with the Technical Helpdesk Manager.
• Contributes to the ongoing improvement of products, methods, and safety by providing feedback to the technical help desk Manager.
• Responsible for effectively planning the team’s workload, in conjunction with the THD Manager.

Are you the one:

• N6 Diploma in mechanical engineering or a related qualification plus an elevator trade test certificate.
• Minimum 5 years of experience installing and/or maintaining elevators.
• Minimum 2 years in a team leadership role.
• Knowledge of KONE plus competitor products will be an asset.
• Excellent problem-solving skills.
• Escalator background is a must.
• Valid driver’s license.

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs.
• An engaging job with position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behaviors, and ethics.
• Sustainability and innovation.
• Working for a successful organization.

Shortlisted candidates will be invited to complete an automated video interview. Please make sure to check your e-mail regularly to be able to submit that within the required time frame.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers