Technical Filed Support Team Leader

KONE Elevators South Afri; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

KONE is seeking a Technical Field Support Team Leader in Johannesburg to lead a team of maintenance professionals. The role involves resolving complex technical issues, ensuring safety, and promoting effective communication with customers. Candidates should have substantial experience in elevator maintenance and team leadership, along with a relevant engineering diploma.

Benefits

Comprehensive reward programs

Extensive learning and development opportunities

Mentoring and coaching programs

A dynamic team environment

Flexibility, trust, and respect

Qualifications

• Minimum 5 years of experience installing and/or maintaining elevators.
• At least 2 years in a team leadership role.
• Knowledge of KONE and competitor products is a plus.

Responsibilities

• Resolve complex technical issues assigned by the Technical Helpdesk.
• Plan the team's workload effectively in collaboration with the THD Manager.
• Ensure safe working practices and carry out operations according to maintenance and safety instructions.

Skills

Problem-solving

Technical Support

Collaboration

Education

N6 Diploma in Mechanical Engineering

Elevator trade test certificate

Job description

As the world's cities grow more complex, people's need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow.

KONE is looking for an energetic and enthusiastic Technical Field Support Team Leader for our Johannesburg, South Africa office. This role involves supporting the Technical Field Support organization in solving complex technical issues and spreading technical knowledge. Our team comprises maintenance professionals who provide onsite service to our customers. We seek a confident candidate to lead and be involved in resolving callouts or other complex technical issues logged at the Technical Helpdesk, offering remote support to maintenance technicians, and supporting onsite when necessary.

In this role, you will embody the KONE values daily and serve as a role model. The successful candidate will be a confident team leader, working to ensure quality service, improving equipment safety and performance, and promoting regular, proactive onsite communication with customers and equipment users. Experience in installation and maintenance of elevators and escalators is required, including responsibility for testing and final inspections on all KONE products onsite. Experience with all elevator and escalator types is advantageous.

What you will do :

• Ensure safe working practices and carry out operations according to maintenance and safety instructions to guarantee end-user and employee safety.
• Resolve complex technical issues assigned by the Technical Helpdesk.
• Schedule first visits for new equipment from competitors or KONE.
• Identify technical issues in equipment under maintenance that could cause callouts or safety hazards, and address these issues, create sales leads, or communicate with the Manager.
• Identify technical competence gaps for maintaining new equipment in service, and communicate these to the Maintenance Supervisor or Technical Helpdesk Manager.
• Provide feedback on repairs or adjustments needed to reduce callouts, maintaining active communication with the Technical Helpdesk Manager.
• Contribute to ongoing product, method, and safety improvements by providing feedback to the Technical Helpdesk Manager.
• Plan the team's workload effectively in collaboration with the THD Manager.

Are you the one :

• N6 Diploma in Mechanical Engineering or related qualification, plus an elevator trade test certificate.
• Minimum 5 years of experience installing and/or maintaining elevators.
• At least 2 years in a team leadership role.
• Knowledge of KONE and competitor products is a plus.
• Excellent problem-solving skills.
• Experience with escalators is essential.
• Valid driver's license.

What do we offer

• A dynamic team environment promoting collaboration.
• Comprehensive reward programs that motivate and engage employees.
• Extensive learning and development opportunities.
• A clearly defined role with specific targets.
• Regular performance feedback.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• A culture rooted in values, ethics, sustainability, and innovation.
• The opportunity to work for a successful organization.

Shortlisted candidates will be invited to complete an automated video interview. Please check your email regularly to submit your response within the specified timeframe.

At KONE, we focus on creating an innovative, collaborative culture that values each individual. Employee engagement is central to us, and we encourage sharing ideas and participation. Sustainability is integral to our culture and daily practices. We uphold ethical business standards and aim to foster a respectful, trusting work environment where good performance is recognized. We are proud to offer diverse experiences and opportunities to help you achieve your career and personal goals while maintaining a healthy, balanced life.

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Key Skills

Active Directory, Information Technology, End User Support, Desktops, OS, Windows, Access Points, Asset Management, SCCM, VPN, Troubleshooting, Computer Systems, Hardware, Technical Support

Employment Type : Full-Time

Experience : Years

Vacancy : 1

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