Technical Engineer

ottoBauthentic; Gqeberha; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to perform electronic and mechanical repairs on various products. This role involves conducting field service support, compiling data on the Zoho system, and preparing mobile computer equipment for installations. The ideal candidate will have at least 2 years of experience in repairing digital and RF equipment, strong communication skills, and a valid driver's license. Join a dynamic team that values customer service and offers opportunities for growth in a supportive environment.

Qualifications

• At least 2 years' experience in repairing digital and RF equipment.
• Valid Driver's License and willingness to travel.

Responsibilities

• Perform electronic and mechanical repairs on products.
• Conduct Field Service Support and site audits.
• Provide post-sales support to staff and customers.

Skills

Repairing digital and RF equipment

Computer literacy (Word, Excel)

SMD component soldering

Good communication skills

Customer service orientation

Ability to handle multiple responsibilities

Education

Matric / Grade 12

Tools

Zoho Call log management system

Barcode label printing software

Microsoft Windows

Job description

Role

• Perform electronic and mechanical repairs on products.
• Conduct Field Service Support daily on all supported products by Bidvest Mobility.
• Compile, record, and update data on Zoho Call log management system.
• Prepare, configure, and install Mobile computer equipment into vehicles, warehouses, and factories.
• Conduct Wireless Site Surveys.
• Perform regular site audits and preventative maintenance at customer sites.
• Provide consultation support for installations.
• Configure and set up sales and test demo systems as per instructions.
• Undertake on-site installations as required.
• Handle all related administration, including completing forms and job cards.
• Adhere to all health and safety requirements during responsibilities.
• Provide post-sales support to staff, partners, and end-users.

Requirements

• Matric, Grade 12, or equivalent qualification, with at least 2 years' experience in repairing digital and/or RF equipment to component level.
• Computer literacy, including Word and Excel.
• Knowledge of application software, barcode label printing software, and WLAN.
• Familiarity with Microsoft Windows operating systems.
• SMD component soldering skills.
• Good communication skills, both telephonically and in person.
• Experience interacting successfully with customers.
• Ability to handle multiple responsibilities simultaneously.
• Self-driven, enthusiastic, with strong customer service orientation.
• English literacy and numeracy at least Grade 12 level.
• Ability to meet strict repair deadlines.
• Willingness to travel as required.
• Professional and presentable appearance.
• Valid Driver's License.