Technical Customer Support (Tier 1)

Boardroom Appointments; Cape Town; On-site; ZAR 120 000 - 240 000; Full time

Job summary

An innovative firm is seeking a self-motivated Technical Support Agent to join their Cape Town team. In this role, you will deliver exceptional customer support through various channels, ensuring clients receive the assistance they need. Your understanding of DNS, email routing, and basic CMS will be invaluable as you troubleshoot and resolve technical issues. This position offers the chance to work in a dynamic environment where your contributions will directly impact client satisfaction. If you thrive in a customer-focused role and have a passion for technology, this opportunity is perfect for you.

Qualifications

• Experience in technical customer support and web hosting is advantageous.
• Proficient in English with good phone etiquette.

Responsibilities

• Provide technical support via live chat, tickets, or phone.
• Register, transfer, and update domains as needed.

Skills

Technical Support

Customer Service

DNS Understanding

Problem Solving

Communication Skills

Education

Matric Certification

Tools

tracert

ping

telnet

WHOIS

Job description

About the job Technical Customer Support (Tier 1)

We are looking for self-motivated, energetic and innovative Support Agent (Technical). This position is based at our Cape Town offices.

Duties and Responsibilities:

• Providing technical support to customers via live chat, tickets or by telephone
• Register, transfer and update domains
• Understanding of DNS and should have been exposed to tools such as tracert, ping, telnet and WHOIS
• Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
• A basic understanding of CMS', firewalls and databases

Requirements

• Matric certification
• Experience in technical customer support
• Previous experience in web hosting or server administration (advantageous)
• Proficiency in English and good phone etiquette
• Customer focused and brand awareness
• Self-motivated and self-disciplined
• Ability to work independently and within a team