Technical Customer Support

Exclusively Remote; Cape Town; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A leading remote company is seeking a detail-oriented Admin Customer Support Assistant to provide essential support to its teams and clients. The role requires strong organizational skills, proficiency with tools like Zendesk, and a proactive attitude to thrive in a fast-paced environment. Applicants should possess 3+ years of experience in administration or customer support and must work independently in a remote setting.

Qualifications

• 3+ years in admin or customer support roles.
• Proficient in Zendesk and CRM platforms.
• Excellent English communication skills.

Responsibilities

• Provide admin and customer support to teams and clients.
• Respond to customer queries via Zendesk.
• Maintain accurate records in CRM.

Skills

Communication

Problem Solving

Organizational Skills

Attention to Detail

Tools

Zendesk

Salesforce

HubSpot

Zoho

Google Workspace

Microsoft Office

Trello

Asana

Slack

Job description

Position: Remote Admin Customer Support Assistant
Working Hours: 3:00 PM 11:00 PM (your local time)
Employment Type: Independent Contractor / Remote
Location: Fully Remote

We are seeking a tech-savvy, detail-oriented Admin Customer Support Assistant to join our growing remote team. This role is ideal for someone who thrives in a fast-paced environment, communicates professionally, and can manage multiple tasks with efficiency and discretion.

Key Responsibilities:

• Provide administrative and customer support to internal teams and external clients

• Respond to customer queries and support tickets using Zendesk

• Manage inboxes, calendars, and scheduling

• Maintain accurate records in CRM platforms

• Prepare and format reports, documents, and spreadsheets

• Assist in coordinating projects and tracking follow-ups

• Ensure confidentiality of sensitive data and compliance with internal policies

Requirements:

• 3+ years of experience in administrative or customer support roles

• Proficient in Zendesk and other CRM platforms (e.g., Salesforce, HubSpot, Zoho)

• Excellent spoken and written English communication skills

• Comfortable using tools like Google Workspace, Microsoft Office, Trello, Asana, and Slack

• Fast learner with strong problem-solving abilities

• Ability to work independently and meet deadlines in a fast-paced setting

• High attention to detail, professionalism, and discretion

• Own laptop/PC with stable high-speed internet

Preferred Qualities:

• Experience working remotely

• Strong organizational and time management skills

• Proactive and adaptable mindset