Technical Customer Liaison

About the role :

• Ability to speak multiple languages is an advantage.
• Willing to travel across SA / in export markets for technical and commercial support activities.
• Get to know the range of products and their applications.
• Assisting with production requirements from time to time.
• Product Support: Assisting with product knowledge & technical support to existing & new clients either via email, telephone, social media, walk-ins, etc.
• After Sales Support: Support on demand-based re-equipments like commissioning and breakdowns in SA.
• Troubleshooting, testing, repairing, and servicing technical equipment in-house and during field visits.
• Managing on-site installation, repair, maintenance, and testing.
• Diagnosing errors or technical problems and determining the root cause analysis and proposing possible solutions.
• Performing and/or assisting in project assignments, reports, and processing/maintenance of all required paperwork.