Technical Customer Engineer

Headhunters; East London; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is on the lookout for a Technical Customer Engineer who will play a vital role in supporting the engineering team throughout various phases including planning, design, and maintenance. This position offers a fantastic opportunity to work with cutting-edge technology and collaborate with skilled professionals. The ideal candidate will possess strong problem-solving abilities, attention to detail, and excellent communication skills. If you are ready to take on challenges and contribute to innovative solutions in the IT sector, this role is perfect for you. Join a dynamic team and make a significant impact in the field!

Qualifications

• Proven experience in IT with A+ and N+ certifications.
• Basic knowledge of Microsoft products and LAN/WAN connectivity.

Responsibilities

• Support the engineering team in various processes including installation and troubleshooting.
• Monitor processes and develop strategies for increased efficiency.

Skills

Communication Skills

Problem-solving Skills

Analytical Skills

Attention to Detail

Negotiation Skills

Presentation Skills

Education

Grade 12

A+ Certification

N+ Certification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Access

Windows OS

Backup Systems

Job description

Our client, a leader in the IT space, is seeking a Technical Customer Engineer with proven experience in the Information Technology sector.

This position is based in East London.

Summary of the position: Supporting the engineering team during planning, design, development, installation, maintenance, and troubleshooting processes.

A wonderful career opportunity awaits you.

Responsibilities and Expectations:

• Supporting the engineering team during planning, design, development, installation, maintenance, and troubleshooting processes.
• Analysing existing systems and operations and developing preventative maintenance strategies.
• Identifying potential problems and notifying the relevant stakeholders in a timely manner.
• Monitoring processes, workers, and methods, and developing plans for increased efficiency.
• Conducting required research and developing best practices.
• Coordinating with other Engineers and crew members to ensure quality products are completed on schedule.
• Performing quality control on all projects, writing reports, and making recommendations for improvement.

Requirements:

• Grade 12.
• A+ and N+ certifications.
• Basic knowledge of Microsoft products (Outlook, Word, Excel, Access, Internet Explorer, Windows OS).
• Basic knowledge of LAN / WAN connectivity.
• Good knowledge of Desktops, Laptops, Printers, Network copiers, and NICs.
• Communication skills (verbal and written) in English.
• Negotiation and presentation skills.
• Attention to detail and methodical approach.
• Problem-solving and analytical skills.
• Ability to perform under pressure.
• Ability to deploy new equipment and update infrastructure.
• Experience with Backup systems.

Attributes:

• Reliable vehicle and valid driver’s license for customer visits.
• Detail-oriented and task-focused.
• Proactive and disciplined.
• Availability for overtime and standby support as required.
• Clear credit and criminal record.