Technical Customer Engineer

Our client, a leader in the IT space, is seeking a Technical Customer Engineer with proven experience in the Information Technology sector.

This position is based in East London.

Summary of the position: Supporting the engineering team during planning, design, development, installation, maintenance, and troubleshooting processes.

A wonderful career opportunity awaits you.

Responsibilities and Expectations:

• Supporting the engineering team during planning, design, development, installation, maintenance, and troubleshooting processes.
• Analysing existing systems and operations and developing preventative maintenance strategies.
• Identifying potential problems and notifying the relevant stakeholders in a timely manner.
• Monitoring processes, workers, and methods, and developing plans for increased efficiency.
• Conducting required research and developing best practices.
• Coordinating with other Engineers and crew members to ensure quality products are completed on schedule.
• Performing quality control on all projects, writing reports, and making recommendations for improvement.

Requirements:

• Grade 12.
• A+ and N+ certifications.
• Basic knowledge of Microsoft products (Outlook, Word, Excel, Access, Internet Explorer, Windows OS).
• Basic knowledge of LAN / WAN connectivity.
• Good knowledge of Desktops, Laptops, Printers, Network copiers, and NICs.
• Communication skills (verbal and written) in English.
• Negotiation and presentation skills.
• Attention to detail and methodical approach.
• Problem-solving and analytical skills.
• Ability to perform under pressure.
• Ability to deploy new equipment and update infrastructure.
• Experience with Backup systems.

Attributes:

• Reliable vehicle and valid driver’s license for customer visits.
• Detail-oriented and task-focused.
• Proactive and disciplined.
• Availability for overtime and standby support as required.
• Clear credit and criminal record.