Technical Customer Engineer

We are searching for an innovative, deadline-driven technical engineer to join our company. The technical engineer’s responsibilities include assisting Engineers with various tasks like design, construction, equipment installation, system configuration, maintenance, developing preventative maintenance plans and providing customer support. You should also be able to troubleshoot systems, identify problems, and write up reports. To be successful as a technical engineer, you should be meticulous, efficient, and have sound knowledge of the relevant engineering discipline. Outstanding candidates are team players with exemplary problem-solving abilities.

POSITION INFO: Responsibilities:

• Supporting the engineering team during planning, design, development, installation, maintenance, and troubleshooting processes.
• Analysing existing systems and operations and developing preventative maintenance strategies.
• Identifying potential problems and notifying the relevant stakeholders in a timely manner.
• Monitoring processes, workers, and methods, and developing plans for increased efficiency.
• Conducting required research and developing best practices.
• Coordinating with other Engineers and crew members to ensure quality products are completed on schedule.
• Performing quality control on all projects, writing reports, and making recommendations for improvement.

Knowledge:

• Grade 12
• Basic knowledge of Microsoft products – Outlook, Word, Excel, Access, Internet Explorer, Windows OS
• Basic knowledge of LAN/WAN connectivity
• Good knowledge of Desktops, Laptops, Printers, Network copiers, NICs
• Communication skills (verbal and written) in English.
• Negotiation and presentation skills
• Attention to detail and methodical.
• Problem-solving and analytical skills.
• Ability to perform under pressure.

Skills:

• Ability to use Desktops, Laptops, Printers, Fax machines.
• Ability to use Backup systems.
• Deploying new equipment
• Updating infrastructure

Attributes:

• Reliable vehicle to visit customers.
• Detail-oriented.
• Task-focused.
• Proactive.
• Disciplined.
• The incumbent will be required to have a valid driver’s license and own reliable transport.
• This position requires working overtime when required.
• The incumbent is required to be available for standby support when scheduled.