Technical Coordinator - Pretoria Central

Architectural Services; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dedicated administrator to ensure smooth operations within their team. This role involves managing quotes, scheduling jobs, and providing essential support to technicians and clients alike. With a focus on efficiency, you'll play a key part in optimizing technician travel and ensuring timely service delivery. If you're organized, detail-oriented, and have a passion for administration, this opportunity offers a chance to contribute significantly to a dynamic environment. Join a team where your efforts will directly impact service excellence and client satisfaction.

Qualifications

• Minimum of 2 years administrative experience required.
• Excellent verbal and written communication skills essential.

Responsibilities

• Collect and verify quotes, assign to technicians.
• Schedule jobs efficiently and manage client appointments.
• Assist with stock control and technical invoicing.

Skills

Verbal Communication

Written Communication

Administration

MS Office

Listener

Education

Grade 12 or equivalent

Tools

Listener

MS Office

Job description

Overall Purpose Of The Job

Ensure effective completion of all administration duties pertaining to the area.

Minimum Qualifications And Experience

• Grade 12 or equivalent
• Excellent verbal and written communication skills
• Minimum of 2 years administrative experience
• Computer literate – MS Office
• Experience with Listener – advantageous

Main Duties & Responsibilities

• Collect quotes for the allocated area.
• Verify that quotes are recorded on Listener.
• Assign quotes to technicians.
• Prioritize calls to optimize technicians' travel time.
• Schedule jobs efficiently, considering capacity and geographic location (servicing and installations).
• Contact clients to schedule appointments and confirm times (including telephone technical bookings and control room booking sheet).
• Assist sales in booking technicians.
• Manage aged jobs and provide pipeline figures for installations.
• Assist Johannesburg branch in sending job cards.
• Prepare BNS and insurance reports.
• Schedule installations for Cape Town sales.
• Ensure all documents received from OTC are handed over to the Technical Manager for technician allocation (including invoice stats).
• Follow up on Top 20, Low Battery, and Overactive lists.
• Resolve scheduling queries promptly and escalate issues as needed.
• Assist technicians with radio loading and testing.
• Provide EHS assistance.
• Offer technical support to clients.
• Follow up on all jobs for same-day scheduling.
• Support department efficiency by covering for absent team members.
• Order, issue, and control stock; assist with stock takes.
• Assist with technical invoicing.
• Distribute service and installation stock to technicians.