Technical Consultant

FrontlineXP; Wes-Kaap; On-site; ZAR 400,000 - 700,000; Full time

Job summary

A dynamic consultancy seeks a WFM Technical Consultant to implement systems for frontline workers. This role involves client engagement, technical integration, and support for a variety of exciting projects. Join a supportive culture that values innovation and makes an impact!

Qualifications

• Proven experience in implementing WFM solutions.
• Hands-on technical integration experience with WFM systems.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Client engagement and relationship building.
• Technical requirements gathering and integration design.
• Post implementation support to ensure solutions fit for purpose.

Skills

Problem-solving

Communication

Team player

Job description

About Us

At FrontlineXP we are an independent consultancy dedicated to empowering frontline staff through innovative IT solutions. Specialising in the integration of AI, cutting-edge software, and smart devices, we help organisations unlock new levels of efficiency, performance, and user experience where it matters most — on the front line. Our mission in life is to help clients unlock profitability, performance and productivity at the frontline by helping them to invest in the right combination of technology, business process transformation and employee experiences.

We are a start up with a difference, focusing on real market need and are now hiring to support our growth journey. We are hiring a team into our Cape Town office and looking for individuals passionate about technology and the workforce who want to make a difference. If you’re ambitious, innovative, and eager to contribute to the early stages of a dynamic consultancy, we’d love to have you on board.

Job Description

As a WFM Technical Consultant, you will play a critical role in delivering end-to-end implementations of our partners technology. You will collaborate with clients to gather requirements, build and integrate the system to align with business needs, and ensure a seamless transition to future ways of working. Your expertise will help clients optimise their WFM processes, improve employee experiences, and leverage exciting technology.

Key responsibilities:

• Client engagement, stakeholder management and relationship building
• Upskilling on new partner solutions to become a leader of a variety of WFM software solutions
• Technical requirements gathering, scope definition and challenging current ways of working
• To-be technical, integration and end-to-end solution design
• System configuration and solution build to meet customer needs
• Data transformation and migration
• Testing, user support and iterative solution implementation
• Post implementation support to ensure solutions fully fit for purpose
• Working closely with team members and clients to ensure the successful execution of consulting projects.
• Supporting the growth of our dynamic boutique consultancy across a wide variety of areas

Requirements

This role provides a unique opportunity for a proactive and driven individual. We are looking for applicants who have:

• Proven experience in implementing WFM solutions.
• Strong understanding of frontline worker processes and best practice.
• Hands-on technical integration experience with WFM systems and solutions.
• Ability to translate complex technical requirements into system solutions.
• Excellent problem-solving skills and attention to detail.
• Strong communication and facilitation skills, with the ability to engage and influence stakeholders.
• Focus on being a team player, the ability to support and develop others to deliver team outcomes
• Flexibility and good prioritisation skills with an ability to manage a variety of tasks whilst keeping things organised.

Why Join Us?

At FrontlineXP, you’ll have the opportunity to work on frontline worker projects with some of the most exciting organisations in the world. We’re passionate about delivering excellence and fostering a collaborative, supportive culture. If you’re looking to make an impact and grow your career with a team that values innovation, trust, and fun, we’d love to hear from you.