Technical & Compliance Officer

Dis-Chem Pharmacies; Midrand; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Dis-Chem Pharmacies is hiring a Technical & Compliance Officer based in Midrand. You will drive regulatory product compliance, perform checks on labelling, formulations, registrations and ensure regulatory adherence across all products and suppliers.

You will engage with suppliers, regulatory bodies and internal teams to resolve issues, support audits, and contribute to NPD, category and marketing product approvals while maintaining robust risk and recall processes.

Qualifications

• Degree in Food Science, Food technology, Dietetics, Nutrition, Biochemistry, Microbiology, Consumer Science or related field.
• 2-5 years’ experience in technical, compliance, quality assurance, regulatory or related retail, manufacturing or pharmacy roles.
• Food safety or quality system auditing experience is an advantage.

Responsibilities

• Ensure product compliance through conducting checks including but not limited to labelling, formulation, registrations, and regulatory.
• Ensure vendor compliance through conducting site visits, audits, assessments and reporting.
• Ensure product marketing material and in store collateral compliance.
• Support NPD processes by ensuring compliance and safety standards are met.
• Investigate product issues, complaints, and quality concerns
• Work with suppliers, regulatory bodies, and internal stakeholders to resolve compliance issues.
• Support the Technical Compliance Manager in audits, testing, and reporting.
• Collaborate with NPD, Category and marketing teams on product approvals.
• Ensure adherence to regulatory requirements and compliance standards. Accurately inform internal stakeholders of any new regulations.
• Assist with product analysis programs, safety and quality assurance standards and procedures.
• Maintain compliance records, trackers, documentation and reporting.
• Identify and escalation product safety and regulatory risks.
• Support recall and risk management processes
• Handle of complaints and queries related to scientific, QA, technical and regulatory matters
• Support and input to sustainability projects

Skills

Regulatory and compliance knowledge

Attention to detail

Analytical capability

Stakeholder engagement

Education

Degree in Food Science or related field

2-5 years’ experience in technical, compliance, quality assurance, regulatory or related roles

Job description

The Technical & Compliance officer ensures product safety, regulatory compliance, and quality by executing compliance checks, audits, assessments, and issue resolution across all products and suppliers

Minimum Requirements…

Essential:

• Degree in Food Science, Food technology, Dietetics, Nutrition, Biochemistry, Microbiology, Consumer Science or related field.
• 2-5 years’ experience in technical, compliance, quality assurance, regulatory or related retail, manufacturing or pharmacy roles.
• Food safety or quality system auditing is an advantage.

Responsibilities

Regulatory Product Compliance

• Ensure product compliance through conducting checks including but not limited to labelling, formulation, registrations, and regulatory.
• Ensure vendor compliance through conducting site visits, audits, assessments and reporting.
• Ensure product marketing material and in store collateral compliance.
• Support NPD processes by ensuring compliance and safety standards are met.
• Investigate product issues, complaints, and quality concerns

Stakeholder Engagement

• Work with suppliers, regulatory bodies, and internal stakeholders to resolve compliance issues.
• Support the Technical Compliance Manager in audits, testing, and reporting.
• Collaborate with NPD, Category and marketing teams on product approvals.

Governance and risk

• Ensure adherence to regulatory requirements and compliance standards. Accurately inform internal stakeholders of any new regulations.
• Assist with product analysis programs, safety and quality assurance standards and procedures.
• Maintain compliance records, trackers, documentation and reporting.
• Identify and escalation product safety and regulatory risks.
• Support recall and risk management processes
• Handle of complaints and queries related to scientific, QA, technical and regulatory matters
• Support and input to sustainability projects

Key Skills

• Strong regulatory and compliance knowledge.
• Attention to detail and analytical capability.
• Understanding of product safety and quality standards.
• Stakeholder engagement capability

Key Performance Indicators

• Compliance coverage and accuracy.
• Issue resolution time.
• Audit and inspection coverage and outcomes.
• Data and documentation accuracy