Technical Business Analyst

SigniFlow®; Johannesburg; On-site; ZAR 50,000 - 75,000; Full time

Job summary

A leading software company is hiring a Technical Business Analyst to bridge the gap between clients and internal teams. This mid-to-senior role entails managing requirements, overseeing project delivery, and ensuring compliance. The ideal candidate has over 5 years of experience in software environments and excellent communication skills, ready to work on-site in a dynamic setting.

Benefits

Dynamic work environment

Opportunities for advancement

Hands-on exposure to API development

Qualifications

• 5+ years in a Business Analyst, Solution Consultant, or Product Owner role.
• Strong understanding of APIs, web applications, and systems integration.
• Excellent communication skills in English.

Responsibilities

• Engage with clients and document business requirements.
• Manage project timelines and deliverables.
• Create project documentation and ensure compliance.

Skills

Requirement Gathering

APIs

Communication

Solution Design

Stakeholder Management

Tools

Postman

Swagger

Zoho

Figma

Job description

About the role

We are a fast-growing software company specialising in complex electronic signature workflows and process automation. Our solutions power digital transformation across industries, with a strong focus on secure document workflows, advanced API integrations, and client-centric innovation.

We are seeking aTechnical Business Analystto serve as the crucial liaison between our clients and our internal development and project teams. This is a mid-to-senior-level role with end-to-end ownership of the requirements scoping, documentation, and delivery of client-facing solutions.

Key Responsibilities

Client Engagement & Requirement Gathering

• Engage with clients to understand their business processes, pain points, and automation needs.
• Conduct detailed workshops, interviews, and documentation reviews to define technical and functional requirements.
• Translate client needs into structured Business Requirements Specifications (BRS) and Functional Requirements Specifications (FRS).

Solution Design & API Recommendation

• Analyse the client's environment to recommend the most suitable APIs and integration strategies.
• Collaborate with architects and developers to ensure feasibility, scalability, and performance of proposed solutions.
• Document and map workflows using tools like BPMN or similar for stakeholder approval.

Project & Delivery Oversight

• Serve as the single point of contact between clients and internal teams throughout the project lifecycle.
• Manage timelines, milestones, and deliverables to ensure successful implementation and handover.
• Conduct UAT coordination, issue resolution, and post-deployment support handoffs.

Documentation & Compliance

• Create comprehensive project documentation including technical specs, change logs, and test case scenarios.
• Ensure all work aligns with company standards and relevant South African compliance frameworks (e.g., POPIA, FICA where applicable).

Requirements

Must-Have

• 5+ years’ experience in a Business Analyst, Solution Consultant, or Product Owner role within a software or SaaS environment.
• Strong understanding of APIs, web applications, and systems integration.
• Proven ability to gather, interpret, and document business and technical requirements.
• Experience managing software delivery projects across multiple stakeholders.
• Excellent communication skills in English—written, verbal, and presentation.
• Ability to work full-time on-site at our office (no remote or hybrid option).

Nice-to-Have

• Experience in electronic and digital signature cryptography, workflow automation or similar.
• Familiarity with tools like Postman, Swagger, Zoho, Figma, or equivalent.
• Background in, or exposure to, Agile methodologies.

Why Join Us?

• Be part of a high-impact team creating technology that transforms how businesses operate.
• Work in a dynamic, growth-focused environment with opportunities for advancement.
• Gain hands-on exposure to cutting-edge API development and enterprise-scale digital transformation.