Technical Broker Support Manager

Geotech; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading company in Johannesburg seeks a Technical Broker Support Manager to manage structured transactions and mitigate risks. This role requires building relationships, ensuring client needs are met, and achieving operational excellence. Ideal candidates will have managerial experience and a strong background in the insurance industry.

Qualifications

• 5 years experience in the Insurance industry.
• Managerial experience required.

Responsibilities

• Manage structured transactions from implementation to termination.
• Build trusting relationships with direct reports and stakeholders.
• Create a client service culture delivering world-class service.

Skills

Customer Service

Technical Support

Troubleshooting

Education

Matric / Grade 12 / National Senior Certificate

Relevant Advanced Diplomas / National 1st Degrees / Insurance / Business / Finance

Tools

SQL

Active Directory

Java

VMware

SharePoint

Job description

Job Title : Technical Broker Support Manager

Job Purpose

To mitigate risk by managing structured transactions in accordance with relevant approvals and transaction documents from implementation to termination, thereby contributing to the achievement of Nedbank's strategic priorities.

Qualifications :

Matric / Grade 12 / National Senior Certificate

Relevant Advanced Diplomas / National 1st Degrees / Insurance / Business / Finance

Responsibilities :

• Relevant 5 years of experience in the Insurance industry.
• Ensure that client needs are fully understood and met prior to implementation, including transaction documents, SLAs, and regulations.
• Build trusting relationships with direct reports by participating in workload meetings, nurturing open communication, delegating effectively, and understanding their strengths and development needs.
• Maintain a strong working relationship with the manager.
• Build collaborative relationships with internal and external stakeholders and suppliers.
• Ensure transformational targets are met.
• Stay abreast of developments in the field of expertise to ensure personal and professional growth.
• Understand and embrace the company's vision and values, leading by example.
• Create a client service culture delivering world-class service.
• Achieve operational excellence.
• Encourage the team to generate innovative ideas and share knowledge.
• Manage staff performance by implementing performance agreements and ensuring a clear vision.
• Mentor and coach staff on identified performance gaps.

Required Experience : Manager

Key Skills : DHCP, SQL, Active Directory, VOIP, VMware, Customer Service, Windows, Troubleshooting, Java, VPN, SharePoint, Hardware, DNS, Technical Support, Software Applications

Employment Type : Full-Time

Experience : Years

Vacancy : 1

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Technical Manager • Johannesburg, Gauteng, South Africa