Technical Assistant (with Drivers License)

Job title: Customer Service Agent (ELS)

Job Location: Eastern Cape, East London

Deadline: April 12, 2025

Description

• Assist passengers with ticket sales, bookings, and flight changes including explaining rules, terms and conditions, regulations, and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard confidential information;
• Address any complaints in a professional and timely manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional customer service at all times.

Requirements

• Grade 12 or equivalent;
• Airport and ticket sales experience;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel, and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;