Technical Assistant L1

Nexio; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Nexio is seeking a Level 1 Technical Assistant to join their Network Management Centre in Bellville, Western Cape. This role involves monitoring network alarms and logging incidents, providing an opportunity for training and mentorship in telecommunications. Ideal candidates should have Matric and computer literacy, with advantageous experience in IT or telecommunications.

Qualifications

• Matric/Grade 12 or NQF Level 4 is essential.
• Computer literacy is essential.
• Experience in call center or service desk environments is advantageous.

Responsibilities

• Monitoring network alarms.
• Logging incidents promptly upon receiving alarms.
• Facilitating field service calls and tracking faults.

Skills

Computer literacy

Understanding of IT or telecommunications

Education

Matric/Grade 12 or NQF Level 4

Job description

Job Title: Technical Assistant L1

Location: Western Cape, Bellville

Deadline: June 20, 2025

Overview

• A Level 1 – Technical Assistant will receive training and mentorship within our Network Management Centre (Telecommunications) that currently handles Event & Fault Management and Incident Management 24/7.
• Responsibilities during the program include:
• Monitoring network alarms.
• Logging incidents promptly upon receiving alarms.
• Handover of incidents to resolving teams.
• Facilitating field service calls and tracking faults via the trouble ticketing system.
• Managing and closing incidents according to Fault Management procedures.
• Understanding key performance indicators.
• Responding to a designated percentage of voice calls and emails within the allocated service times.

Educational and Work Experience Requirements

• Matric/Grade 12 or NQF Level 4 (Essential)
• Computer literacy (Essential)
• Understanding of IT or telecommunications (Advantageous)
• Experience in call center or service desk environments (Advantageous)
• IT or telecommunications certifications (Advantageous)