Technical Analyst

Experian Group; Johannesburg; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their Application Support team. This role involves providing exceptional 2nd line business and technical support for a core product set, ensuring high service levels and client satisfaction. Responsibilities include managing live incidents, implementing system enhancements, and optimizing performance. The company values diversity, work-life balance, and employee development, fostering an inclusive environment where innovation thrives. If you're passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Work/life balance

Development opportunities

Wellness programs

Reward & recognition

Qualifications

• IT Degree or equivalent standard required.
• Strong knowledge of SQL and ITIL methodologies.

Responsibilities

• Provide 2nd line business and technical support to clients.
• Manage live product configuration incidents and system enhancements.

Skills

SQL

ITIL

Third party software understanding

Education

IT Degree or equivalent

Job description

Working in DA Application Support contributing to customer support and service levels by providing 2nd line business and Technical and Business related product support to clients using the Experian Core DA product set.

Work will include dealing with live product configuration incidents (including investigate & resolve), system enhancements (requirements definition and implementation) and system optimisations.

Experience and Skills

1. IT Degree or equivalent standard
2. Good SQL knowledge
3. Third party software understanding
4. ITIL

Experian's culture and people are important differentiators.

We take our people agenda very seriously and focus on what matters; DEI, work / life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on.

Experian is proud to be an Equal Opportunity and Affirmative Action employer.

Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success.

If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together.