Technical Aftermarket Manager Industrial Equipment Compressors

Annswann Personnel; Boksburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading company in industrial services seeks an experienced Aftermarket Manager to oversee their service division. The ideal candidate will have strong technical service exposure, manage a team, and ensure high standards of customer satisfaction and compliance with health and safety protocols.

Qualifications

• Experience in Customer Service.
• Experience in managing service & sales staff.

Responsibilities

• Manage aftermarket activities and ensure divisional plans are achieved.
• Drive customer satisfaction and ensure compliance with health and safety.

Skills

Customer relationships

Planning

Organization

Supervision

Education

Tertiary qualification

Tools

Calibration

Asset Management

Mechanical Knowledge

Maintenance

Job description

Our client is a leading player in the industrial services sector providing highquality engineering solutions and maintenance support for compressed air systems. Known for their customercentric approach and strong operational standards they are seeking an experienced and dynamic Aftermarket Manager to lead their service division.

Role Overview

This role is ideal for a handson leader with strong technical service exposure capable of driving service performance ensuring compliance and enhancing client relationships. Youll be managing a team of technicians and administrators ensuring work is completed to high standards within budget and aligned with health and safety protocols.

Duties and responsibilities :

To effectively manage the aftermarket activities

• Ensure that divisional plans for the Aftermarket products and services are achieved.
• Identifying staff training requirements and to coordinate training activities as required.
• Ensure that adequate controls are in place to secure Company vehicles and other assets allocated to the aftermarket division.
• Ensure that all work done by the service staff meets the requirements in accordance with the Companys Quality Management System.
• Ensuring that Company work Instructions and procedures are developed followed and implemented.
• To ensure that staff comply with all Health and Safety requirements in the of their duties.
• Drive customer satisfaction by ensuring that all activities are customercentric and valueadding.
• Ensure that WIP is managed by correctly allocating costs and invoicing work at the earliest opportunity whilst adhering to the Companys work instructions and procedures.

Required Skills and Capabilities

• The ability to maintain good Customer relationships.
• Good planning and organizational skills.
• The ability to supervise the commercial functions of the division.

Required Experience

• Experience in Customer Service.
• Experience in managing similar business activities.
• Experience in managing service & sales staff.

Educational Qualifications

A Suitable Tertiary qualification or similar through experience and a valid drivers license is required.

Accountability (Main performance evaluation factors for job)

• To ensure an efficient and profitable department.
• Meet the business strategy for the department.
• To ensure customer satisfaction and repeat business

Required Experience :

Manager

Key Skills

Load & Unload,Project / Program Management,Time Management,Calibration,Industrial Equipment,Agriculture,Asset Management,Materials Handling,Mechanical Knowledge,Maintenance,Equipment Repair,Troubleshooting

Employment Type : Full-Time

Department / Functional Area : Manufacturing

Experience : years

Vacancy : 1

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