Technical Advisor - Automotive

Professional Resources Partners Pty Ltd; Witbank; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in the motor dealership industry is seeking an Aftersales Consultant / Mini-Service Agent to enhance customer experience and satisfaction. The ideal candidate will communicate effectively between customers and various departments while ensuring technical knowledge is applied. The position requires a Grade 12 certificate, computer literacy, and experience in the motor industry.

Qualifications

• Senior Certificate (Grade 12) required.
• Experience in the motor dealership industry necessary.
• Computer literacy and driver's license are essential.

Responsibilities

• Provide professional service experience to customers.
• Ensure effective communication between all departments.
• Achieve customer satisfaction goals.

Skills

Customer service

Communication

Technical knowledge

Education

Senior Certificate (Grade 12)

Technical Qualification

Tools

Office Suite

Job description

Title : Aftersales Consultant / Mini-Service Agent

Department : Service

Position Reporting to : Aftersales Manager / Service Manager / Service Admin Manager / Customer Relationship Manager / General Manager

Key Relationships : Internally : Workshop Foreman / Controller & Admin Office / Capacity Planner / Service Manager / Parts Manager

Externally : All Customers & Sub-let Suppliers

Main Purpose of Position : To provide customers with a professional service experience while ensuring effective communication between customers, parts, and service departments to achieve customer satisfaction goals.

Minimum Job Requirements :

• Senior Certificate (Grade 12)
• Computer literacy (Office Suite)
• Driver’s license
• Experience in the motor dealership industry (technical experience)
• Technical Qualification