Technical Advisor - Automotive

Professional Resources Partners Pty Ltd; eMalahleni; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A reputable service provider in eMalahleni is seeking an Aftersales Consultant to enhance customer service experiences. The candidate will communicate between customers and service departments to meet satisfaction goals. Applicants must have a Senior Certificate, technical qualifications, and experience in the motor dealership industry.

Qualifications

• Computer literate (Office Suite) is essential.
• A valid driver’s license is required.
• Experience in the motor dealership industry is preferred.

Responsibilities

• Provide customers with a professional service experience.
• Ensure communication between customers and service departments.
• Achieve customer satisfaction goals.

Education

Senior Certificate (Grade 12)

Technical Qualification

Job description

Title :

Aftersales Consultant / Mini-Service Agent

Department :

Service

Position Reporting to :

Aftersales Manager / Service Manager / Service Admin Manager / Customer Relationship Manager / General Manager

Key Relationships :

Internally : Workshop Foreman / Controller & Admin Office / Capacity Planner / Service Manager / Parts Manager

Externally :

All Customers & Sub-let Suppliers

Main Purpose of Position :

To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals

Minimum Job Requirements :

• Senior Certificate (Grade 12)
• Computer literate (Office Suite)
• Driver’s license
• Motor dealership industry (technical experience)
• Technical Qualification