Technical Advisor

We are looking for an experienced Technical Advisor to join our contact centre team and provide technical support to customers over the phone. The ideal candidate will have a strong mechanical knowledge and services, excellent communication skills, and a customer-focused mindset.

Responsibilities:

1. Answer incoming calls from customers seeking technical assistance
2. Troubleshoot technical issues and provide solutions over the phone
3. Escalate complex technical issues to the appropriate team or department
4. Document all customer interactions and technical solutions in the system
5. Provide excellent customer service and ensure customer satisfaction
6. Stay up-to-date on technical products and services to provide accurate and relevant information to customers
7. Collaborate with other team members to share knowledge and improve overall customer experience

Requirements:

1. High school diploma or equivalent
2. 2+ years of experience in a technical support role
3. Strong knowledge of technical products and services
4. Excellent communication skills, both verbal and written
5. Customer-focused mindset and a passion for helping others
6. Ability to work in a fast-paced and dynamic environment
7. Proficiency in using call centre software and customer relationship management tools
8. Strong problem-solving skills and attention to detail

Preferred qualifications:

1. Certifications in technical support or customer service
2. Bilingual in English and another language

Package Includes:

1. Momentum FundsAtWork Provident Fund
2. Discovery Life Insurance
3. 15 Days Annual Leave
4. Market Related Salary