Technical Account Manager Somerset West

Jsm Business Services And Recruitment; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A forward-thinking company is seeking dynamic Technical Account Managers to enhance customer relationships and drive business growth. In this pivotal role, you will focus on customer retention, upselling, and securing one-time sales opportunities. With a commitment to achieving high customer satisfaction and retention rates, you will collaborate closely with the Customer Care team to ensure a seamless client experience. This position offers a competitive salary and a dynamic commission structure, along with additional incentives such as annual trips and flexible work arrangements. Join a vibrant team and make a significant impact in a thriving environment.

Benefits

Annual Trips

Technology Allowances

Flexible Work Arrangements

Dynamic Commission Structure

Qualifications

• Proven experience in account management or a similar role.
• Strong sales, negotiation, and communication skills.

Responsibilities

• Ensure high customer retention rates and drive revenue growth.
• Work alongside Customer Care for a seamless client experience.

Skills

Account Management

Sales Skills

Negotiation Skills

Communication Skills

Job description

Technical Account Manager

JSM Business Services, on behalf of a renowned client, is looking for dynamic Technical Account Managers (TAMs) to join our expanding team.

As a key player in sustaining customer relationships and driving business growth, this role is integral to our continued success.

Your Role :

1. Customer Retention : Ensure high customer retention rates.
2. Revenue Growth : Drive revenue growth through effective upselling and cross-selling within our existing client base.
3. One-Time Sales : Secure lucrative one-time sales opportunities.
4. Team Collaboration : Work alongside Customer Care for a seamless client experience.

Key Performance Indicators :

1. Customer Satisfaction : Achieve a CSAT score of 90% or higher.
2. Retention Rate : Maintain a customer retention rate of 95% or more.
3. Account Growth : Aim for a minimum of 15% annual account growth.
4. Efficient Response & Resolution : Keep response time under 4 hours and resolution time under 24 hours.

Qualifications :

• Proven experience in account management or a similar role.
• Strong sales, negotiation, and communication skills.
• Ability to meet and exceed set KPIs.
• Commitment to ethical and professional conduct.

Job Types :

Full-time, Permanent

Experience :

Technical Account Manager : 1 year (Required)

Package & Remuneration :

• Competitive Salary : Starting from 15k a month plus benefits.
• Dynamic Commission Structure : Earn commissions based on Monthly Recurring Revenue (MRR) growth, with tiers incentivizing higher retention and growth rates.
• One-Time Sales Commissions : Earn up to 10% commission on high-value one-time sales.
• Performance Accelerators : Additional commission for exceptional MRR and one-time sales growth.
• Additional Incentives : Including annual trips, technology allowances, flexible work arrangements, and more.