Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports.
Key Deliverables / Primary Functions
Manage change, constantly reviewing design and responding to optimisation changes
Monitor and control the network to ensure its day-to-day stability
Manage problems and assist with support functions
Contribute to the research and assessment of new technologies as well as customer needs
Monitor service levels and contribute to the development of standards and specifications
Test systems and keep records of technical details on network design, implementation plans and capital projects
Support users and support staff
Attend to IMACD's (Installation, Modification, Addition, Change, Delete)
Provide network administration and support
Integrate systems
Core Functional Skills & Capabilities
Customer Service
ICT Knowledge
Infrastructure Development & Support
Process Orientation
Result Orientation
Problem solving
Core Behavioural Competencies
Culture Match
Job Match
Adhering to principles and values
Working with people
Following instructions & procedures
Coping with pressures & setbacks
Applying expertise & Technology
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
NQF 6: 3 year Degree/ Diploma/ National Diploma
Experience
2 years relevant experience; experience in CISCO Networking preferred
Certifications
CCNA
CISCO
Relevant Certification will be an advantage
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control: 0
Level of Engagement: Internal and external stakeholders