Tech Officer: Jnr Customer Engineer (FS)

BCXP; Mthatha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology service provider based in Mthatha is seeking a Junior Customer Engineer to provide routine hardware services and remote diagnostics under supervision. The ideal candidate should have at least 2 years of experience installing hardware solutions in a retail environment and possess relevant certifications like COMPTIA and MCSA. This role requires travel and a valid driver's license. The position emphasizes teamwork, problem-solving, and strong customer service skills.

Qualifications

• Minimum 2 years' experience installing hardware solutions.
• Experience in retail environment required.
• Reliable vehicle and driver's license necessary.

Responsibilities

• Perform routine hardware service and remote diagnostics.
• Maintain configuration management system and database.
• Drive service level agreements (SLA) effectively.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

NQF 4: Grade 12 National Diploma

Tools

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE)

Linux LPIC (1 and 2)

Job description

Tech Officer: Jnr Customer Engineer (FS)

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

Core Functional Skills & Capabilities

• ICT Knowledge
• Problem solving
• Customer Service
• Teamwork

Core Behavioural Competencies

• Working with people
• Following instructions & procedures
• Applying expertise & Technology
• Culture Match
• Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

• COMPTIA
• Microsoft Systems Associate or Engineer (MCSA or MCSE);
• Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Special Requirements / Employment Condition

• Required to travel locally
• Drivers Licence and Reliable Vehicle - both required
• Ability to work extended /long hours as and when required