Tech Officer: Jnr Customer Engineer (FS)

BCX Zambia; Graaff-Reinet; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading technology services provider in Graaff-Reinet is seeking a technician to provide routine hardware services and remote diagnostics to ensure achievement of contract service levels. The ideal candidate will have at least 2 years of experience in hardware solutions and possess certifications such as COMPTIA and Microsoft systems qualifications. This role requires local travel and a valid driver's license.

Qualifications

• Minimum 2-years’ experience in attending to and installing hardware solutions within the Retail Environment.
• Required to travel locally and possess a driver's license and reliable vehicle.
• Ability to work extended or long hours as and when required.

Responsibilities

• Maintain the configuration management system, including the configuration management database (CMDB).
• Execute all tasks and procedures to agreed levels of service.
• Install or remove hardware and/or software according to instructions.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

Grade 12 National Diploma

Tools

COMPTIA

Microsoft Systems Associate (MCSA)

Linux LPIC (1 and 2)

Job description

Apply now »

Date: 22 Jul 2025

Location: Graaff-Reinet, Eastern Cape, ZA

Company: BCXP

Business unit, Department, Reporting

Business Unit: CPS

Department: Field Services

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA
  
  

Core Functional Skills & Capabilities

ICT Knowledge

Technology Consulting

Problem solving

Customer Service

Teamwork

Core Behavioural Competencies

Working with people

Following instructions & procedures

Applying expertise & Technology

Delivering Results & Meeting customer expectations

Achieving personal work goals & objectives

Culture Match

Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Experience

Additional Education -Preferred /Advantage

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE);

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended /long hours as and when required

Workplace / Physical Requirements

Client Roaming

Billable

Apply now »