Tech Officer : Jnr Customer Engineer (Fs)

Bcx Zambia; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A technology company in Sandton, Gauteng, is seeking a technician to provide routine hardware service and support. The ideal candidate will have at least 2 years of experience in hardware solutions installation within a retail environment and hold multiple certifications such as COMPTIA and MCSA. The position requires local travel and the ability to work extended hours as needed. Competitive salary and professional development opportunities are offered.

Qualifications

• Minimum 2 years' experience in hardware solutions installation within Retail Environment.
• Certifications in COMPTIA and Microsoft Systems Associate or Engineer (MCSA or MCSE) required.

Responsibilities

• Maintain the configuration management system, including the configuration management database (CMDB).
• Perform tasks associated with operating and controlling installed hardware and software.
• Follow plans to install or remove items of hardware and/or software.

Skills

ICT Knowledge

Technology Consulting

Problem solving

Customer Service

Teamwork

Education

NQF 4: Grade 12 or National Diploma

Tools

Remedy

Job description

Apply now »

Date : 22 Jul

Location : Sandton, Gauteng, ZA

Company : BCXP

Business unit, Department, Reporting :

• Business Unit : CPS
• Department : Field Services
• Reports to : Ops Manager : Onsite Operations (M / S6)

Core Description : Provision of routine hardware service, or 'remote' diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions :

1. Continuously use appropriate operating systems, hardware, tools and / or paper documentation to maintain the configuration management system, including the configuration management database (CMDB).
2. Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis.
3. Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements.
4. Follow agreed plans or instructions to install or remove items of hardware and / or software, especially those requiring greater expertise.
5. Track and verify items to ensure they match instructions or plans.
6. Install or remove hardware and / or software using supplied instructions and tools, following standards.
7. Support fellow technicians remotely using remote tools and customer software packages, e.g., Remedy.

Core Functional Skills & Capabilities :

• ICT Knowledge
• Technology Consulting
• Problem solving
• Customer Service
• Teamwork

Core Behavioural Competencies :

• Working with people
• Following instructions & procedures
• Applying expertise & technology
• Delivering results & meeting customer expectations
• Achieving personal work goals & objectives

Minimum Qualifications :

• NQF 4 : Grade 12 or National Diploma

Experience :

• Minimum 2 years' experience in hardware solutions installation within Retail Environment

Certifications :

• COMPTIA
• Microsoft Systems Associate or Engineer (MCSA or MCSE)
• Linux LPIC (1 and 2), Certified Linux Administrator, or CompTIA Linux+

Professional Memberships : Relevant industry memberships encouraged

Level of Engagement & Span of Control : Not specified

Special Requirements / Employment Conditions :

• Required to travel locally
• Driver's Licence and reliable vehicle required
• Ability to work extended hours as needed

Workplace / Physical Requirements : Client roaming, billable hours

Note : The job posting appears active, but the last line suggests some ambiguity with 'J Ljbffr'.