Tech Officer: Jnr Customer Engineer (FS)

BCXP; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in East London seeks a Junior Customer Engineer to provide routine hardware services and remote diagnostics. The role requires maintaining configuration systems and supporting technicians, with a focus on achieving service levels. Candidates should have a Grade 12 diploma and relevant certifications, along with at least two years of experience in a retail environment.

Qualifications

• Minimum 2 years’ experience in hardware solutions installation.
• NQF 4: Grade 12 National Diploma required.
• Certifications in COMPTIA, MCSA, or Linux preferred.

Responsibilities

• Maintain configuration management system and databases.
• Install or remove hardware/software following standards.
• Support technicians remotely using customer software.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

NQF 4: Grade 12 National Diploma

Tools

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE)

Linux LPIC (1 and 2)

Certified Linux Administrator

CompTIA Linux+

Job description

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Tech Officer: Jnr Customer Engineer (FS)

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service or remote diagnostic activities under close supervision, ensuring achievement of contract service levels with contracted clients.

Key Deliverables / Primary Functions

1. Maintain the configuration management system, including the configuration management database (CMDB), using appropriate operating systems, hardware, tools, and documentation.
2. Perform the full range of tasks associated with operating and controlling installed hardware and software on a continual basis.
3. Execute all tasks and procedures effectively and efficiently to meet service levels or specific requirements.
4. Follow agreed plans or instructions for installing or removing hardware/software, ensuring all items are as described and tracked.
5. Install or remove hardware/software using supplied instructions and tools, following standards.
6. Support fellow technicians remotely via telephone using tools and customer software packages such as Remedy.
7. Drive SLA diligently.

Core Functional Skills & Capabilities

• ICT Knowledge
• Problem solving
• Customer Service
• Teamwork

Core Behavioural Competencies

• Working with people
• Following instructions & procedures
• Applying expertise & technology

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education - Preferred / Advantage

Not specified

Experience

Minimum 2 years’ experience in attending to and installing hardware solutions within a retail environment.

Certifications

• COMPTIA
• Microsoft Systems Associate or Engineer (MCSA or MCSE)
• Linux LPIC (1 and 2), Certified Linux Administrator, or CompTIA Linux+

Professional Memberships in Relevant Industry

Not specified

Level of Engagement & Span of Control

Not specified

Special Requirements / Employment Conditions

• Required to travel locally
• Driver's license and reliable vehicle required
• Ability to work extended/long hours as needed