Tech Officer : Jnr Customer Engineer (FS)

BCXP; Bloemfontein; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading company is seeking a Tech Officer Customer Engineer in Bloemfontein to provide hardware services and remote diagnostics. The role requires a Grade 12 Diploma, 2 years of experience in hardware solutions, and relevant certifications like MCSA. In this position, you will drive SLA compliance while supporting customers and fellow technicians. Candidates must be mobile and flexible with work hours, with a track record in customer service and teamwork.

Qualifications

• Minimum 2-years’ experience in hardware solutions within Retail Environment.
• Certifications in Microsoft or Linux preferred.
• Drivers License and Reliable Vehicle required.

Responsibilities

• Provide routine hardware service and remote diagnostic under supervision.
• Ensure effective execution of tasks to meet service level agreements (SLA).
• Install and remove hardware/software following specific instructions.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

Grade 12 National Diploma

Tools

COMPTIA

Microsoft Systems Associate or Engineer

Linux LPIC (1 and 2)

Certified Linux Administrator

CompTIA Linux+

Job description

Reports to : Ops Manager : Onsite Operations (M / S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and / or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and / or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and / or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

Core Functional Skills & Capabilities

ICT Knowledge

Problem solving

Customer Service

Teamwork

Core Behavioural Competencies

Working with people

Following instructions & procedures

Applying expertise & Technology

Culture Match

Job Match

Minimum Qualifications

NQF 4 : Grade 12 National Diploma

Additional Education -Preferred / Advantage

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE);

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended / long hours as and when required

Workplace / Physical Requirements

Client Roaming

Billable

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Tech Officer Customer Engineer Fs • Bloemfontein, Free, ZA