Tech Officer: Jnr Customer Engineer (FS)

BCXP; Bloemfontein; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company seeks a Junior Customer Engineer to provide routine hardware service and remote diagnostics. The role requires involvement in hardware installation and customer support, ensuring service levels are met. Candidates must possess a Grade 12 diploma and have at least 2 years of relevant experience, along with certifications like COMPTIA and MCSA.

Qualifications

• Minimum 2-years’ experience in hardware solutions within Retail Environment.
• Valid Driver's Licence and Reliable Vehicle required.
• Ability to work extended / long hours as required.

Responsibilities

• Provision of routine hardware service and remote diagnostic activities.
• Maintain and control installed hardware and software operations.
• Ensure adherence to service levels and install/remove hardware/software.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

NQF 4: Grade 12 National Diploma

Tools

COMPTIA

MCSA or MCSE

Linux LPIC (1 and 2)

Job description

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Tech Officer: Jnr Customer Engineer (FS)

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

Core Functional Skills & Capabilities

ICT Knowledge

Problem solving

Customer Service

Teamwork

Core Behavioural Competencies

Working with people

Following instructions & procedures

Applying expertise & Technology

Culture Match

Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE);

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended /long hours as and when required