Tech Officer: Jnr Customer Engineer (DWM) - Fixed Term Contract - Venetia, Limpopo - Musina Region)

BCXP; Kuruman; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A leading company seeks a Junior Customer Engineer for a fixed-term contract in the Venetia, Limpopo area. The role involves providing technical support, maintaining computer systems, and ensuring customer satisfaction through effective troubleshooting and proactive maintenance. Ideal candidates will possess relevant diplomas, certifications, and at least a year of IT support experience.

Qualifications

• NQF 4: Grade 12 National Diploma required.
• 1 year experience in IT support desired.
• Certifications in A+, N+, and ITIL preferred.

Responsibilities

• Provide technical assistance and maintenance for computer systems.
• Implement preventative maintenance and troubleshoot hardware issues.
• Manage incidents and maintain service levels effectively.

Skills

Customer Service

Problem Solving

Hardware Troubleshooting

Education

Grade 12 National Diploma

National Diploma in Information Technology

Tools

A+

N+

ITIL Service Management

CCNA/E

MCSA/E

Job description

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Tech Officer: Jnr Customer Engineer (DWM) - Fixed Term Contract - Venetia, Limpopo - Musina Region)

To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.

Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.

Key Deliverables / Primary Functions

• Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
• Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management).
• Perform root cause analysis and troubleshooting across systems to resolve incidents.
• Engage and liaise with all personnel, including VIP personnel.
• Follow the escalation matrix and keep the customer informed.
• Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.
• Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.

Core Functional Skills & Capabilities

Hardware/Software Installation and management

Customer Service

Hardware Troubleshooting

Problem solving

Core Behavioural Competencies

Job Match

Coping with pressures & setbacks

Working with people

Presenting and Communicating information

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

NQF 4: Grade 12 National Diploma in Information Technology

Experience

1 years’ experience in IT end user support with an u nderstanding of SLA call management on different service desks.

Certifications

A+

N+

Certification in ITIL Service Management and Service Delivery modules

ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)

HP, Dell, Lenovo, Mustek products will be advantageous

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Engagement will all levels within the organisation, internal and external to the business

Special Requirements / Employment Condition

Drivers Licence and Reliable Vehicle - both required