Tech Officer : Call Desk Consultant Octane Midrand

Bcx Zambia; Gauteng; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a Remote Support Technician to provide exceptional support to clients. In this role, you'll investigate technical issues, follow up on queries, and maintain professionalism while ensuring client satisfaction. Your expertise in ICT and problem-solving will be key in delivering results. This full-time position offers an opportunity to work in a dynamic environment where your contributions will make a significant impact. If you're passionate about technology and customer service, this role is perfect for you.

Qualifications

• Minimum 2 years' experience in hardware solutions installation.
• Applicable industry certifications are preferred.

Responsibilities

• Investigate technical issues remotely and provide resolutions.
• Maintain high levels of accuracy and professionalism when engaging with clients.

Skills

ICT Knowledge

Technology Consulting

Problem Solving

Communication

Customer Focus

Education

NQF 4 / Grade 12

Tools

CompTIA A+

Microsoft MCSA

Microsoft MCSE

Linux LPIC 1

Linux LPIC 2

Certified Linux Administrator

CompTIA Linux+

Job description

Job Opportunity: Remote Support Technician

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Date: 30 Apr

Location: Midrand, Gauteng, ZA

Company: BCXP

Business Unit / Department: BCX - Operate

Core Description: Provides remote support and assistance to BCX clients.

Key Responsibilities:

1. Investigate technical issues remotely and provide resolutions.
2. Follow up on all outstanding queries promptly as per SLA.
3. Redirect problems or incidents to the appropriate resource.
4. Identify and escalate recurring problems to management.
5. Track and route logged problems and requests.
6. Update resolved incidents in the call logging system.
7. Maintain high levels of accuracy and professionalism when engaging with clients.

Core Skills & Capabilities:

• ICT Knowledge
• Technology Consulting
• Problem Solving
• Communication
• Customer Focus

Core Behavioral Competencies:

• Deciding & Initiating Action
• Working with People
• Delivering Results & Meeting Customer Expectations
• Applying Expertise & Technology

Minimum Qualifications:

• OR NQF 4 / Grade 12

Experience:

• Minimum 2 years' experience in hardware solutions installation within the Retail Environment.

Preferred Certifications:

• Applicable industry certifications such as CompTIA A+, Microsoft MCSA or MCSE, Linux LPIC 1 and 2, Certified Linux Administrator, or CompTIA Linux+.

Additional Requirements:

• Ability to work extended hours if required.
• Full-time, office-based position.