Tech Delivery Lead

Absa Group; Sandton; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading financial institution in South Africa is seeking a Project Manager to lead Voice and Contact Center initiatives. This role requires 5+ years of experience in managing technology-driven change projects, along with relevant certifications in project management. Proficiency in MS Office and strong communication skills are key for success in this dynamic environment. Preference will be given to South African citizens and permanent residents.

Qualifications

• Two years experience within a Banking or Financial Institution.
• Minimum five years experience in managing successful business and technology change projects.
• Agile Certified, Prince2 or PMP certification required.

Responsibilities

• Drive large-scale strategic Voice and Contact Center initiatives.
• Work with business and technology to define requirements.
• Manage relationships with line role players and business owners.

Skills

Agile methodology

Project management

Communication

Problem-solving

Planning

Education

B Sc. or equivalent NQF level 6 qualification

Tools

MS Office

JIRA

Confluence

Job description

Job Summary

Responsible for the planning, mobilisation, management and execution of Voice Technical Change Strategic and Business as Usual projects, through the entire Technical Change Lifestyle (BCL) by using approved project-management principles.

Job Description

• Drive large-scale, strategic Voice and Contact Center initiatives, including infrastructure upgrades (e.g., server builds) and application modernization aligned with the Java strategy.
• Work with business and technology to define requirements in order to meet strategic objectives, including the development or assistance in the development of business cases
• Define, scope and plan the projects and agree structure and deliverables
• Obtain sign-off for the business case from the Project Sponsor and Steering Committee
• Prepare and agree detailed project or sub project responsibilities with the Project Sponsor
• Ensure investment is well funded and that the senior management are aware of their responsibilities in achieving the successful delivery of the associated projects
• Agree resource requirements for the Project with the Project Sponsor and secure them from available project resources
• Prepare a quality plan for each project that outlines the overall approach to quality, identify the standards to be employed and developed in the preparation of products and plans
• Ensure that the project concepts developed are in alignment with Medium Term Plans (MTPs) and enterprise architecture according to the BCL methodology
• Calculate the project benefits and ensure that they are included in MTP
• Manage the activities of the project-team members, as well as line role-players and subject-matter experts assigned to the project
• Co-ordinate the work of the project teams
• Comply with the appropriate structures established and maintained by the Portfolio Lead.
• Manage relationships with line role players, business sponsors and owners
• Manage and run the routine programme meetings
• Manage project issues and risks
• Prepare and maintain detailed and accurate project and resource plans, with current estimates for activity completion on programme level.
• Monitor and control the use of resources and funds against the original budget
• Ensure that service contracts include a clear specification of the suppliers responsibilities
• Establish an agreed audit plan to monitor progress on a regular basis and to audit quality
• Agree resource plans with the Portfolio Lead or Sponsor and manage the recruitment of staff, contractors and external consultants
• Ensure that staff, where appropriate, are adequately trained and prepared for implementation of the solution
• Review and quality-assure the project team deliverables
• Act as a task manager for Implementation Managers
• Conduct a regular review of individual and team performance targets

COMPETENCIES

• Deciding and initiating action
• Adhering to principles and values
• Relating and networking
• Persuading and influencing
• Writing and reporting
• Analyzing
• Planning and organising
• Adapting and responding to change
• Coping with pressure and setbacks

MINIMUM REQUIREMENTS

• B Sc. or B Sc (Eng) or B Comp Sc or equivalent NQF level 6 or higher qualification

• Agile Certified
• Prince2 or Managing Successful Programmes (MSP) and PMP or PMBOK certification or qualification

• Two (2) years experience within a Banking or Financial Institution
• Minimum five (5) years direct experience in managing successful business and technology change projects and/or programmes

• Proficient in MS Office (Word, Excel, PowerPoint, JIRA, Confluence and Outlook) and the Internet

• No criminal record

PREFERRED REQUIREMENTS

• NQF level 7 or higher qualification
• Project Management experience gained in a complex Financial Service environment
• Solid experience in managing Technology driven initiatives, preferably in Voice / Contact Center environments.
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

GENERAL

The appointment will be made in line with the Divisional Employment Equity strategy

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised