Teams Cloud Solution Architect

Penta Consulting; South Africa; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

A leading technology resource firm in South Africa is seeking a Cloud Solution Architect specializing in Microsoft Teams. This customer-facing role involves designing, migrating, and optimizing Teams collaboration solutions, ensuring alignment with best practices. Candidates should have a Bachelor's degree in Computer Science and experience with Teams Phone and governance. The position offers an opportunity to lead modernization efforts and deliver technical advisory to enterprise customers, ensuring a well-governed Teams environment.

Qualifications

• Proven experience designing and delivering Microsoft Teams solutions in enterprise environments.
• Strong experience with Teams migrations, administration, governance, and optimization.
• Experience with Teams Apps, bots, and agents.

Responsibilities

• Design and architect Microsoft Teams solutions aligned with customer needs.
• Lead Microsoft Teams migration initiatives from legacy platforms.
• Design and implement Teams governance models including policies.

Skills

Experience designing Microsoft Teams solutions

Strong experience with Teams migrations

Hands-on expertise with Teams Phone

Strong analytical skills

Excellent troubleshooting skills

Communication skills

Education

Bachelor’s degree in Computer Science

Microsoft Teams Administrator certification

Microsoft 365 Enterprise Administrator certification

Job description

Penta Consulting are a technology resource solutions provider to leading OEMs across the EMEA region. We are currently searching for a Cloud Solution Architect, specialising in Microsoft Teams, to join our clients team in South Africa.

Role Overview

This is a customer-facing, delivery-focused technical role responsible for designing, migrating, administering, and optimizing Microsoft Teams collaboration and communications solutions. The CSA partners with enterprise customers to modernize collaboration platforms, enable Teams Phone, deploy Teams Apps and Agents, and drive secure, scalable, and well-governed Microsoft Teams environments. The role combines deep Teams architecture expertise, migration advisory, and operational excellence aligned to business productivity outcomes.

Key Responsibilities

• Design and architect Microsoft Teams solutions aligned with customer collaboration, communication, and business requirements. Define scalable, secure, and resilient Teams architectures including governance, lifecycle management, and integration with Microsoft 365 services. Ensure solutions align with Microsoft best practices for security, performance, compliance, and user experience.

Migration & Modernization

• Lead Microsoft Teams migration initiatives including chat, channels, meetings, telephony, and workloads from legacy platforms. Plan and execute migration strategies covering assessment, remediation, migration, and post-migration optimization. Guide customers on adopting modern Teams capabilities and retiring legacy collaboration and telephony solutions.

Teams Administration & Governance

• Design and implement Teams administration and governance models including policies, lifecycle management, access controls, and compliance. Support tenant-level administration including Teams policies, calling policies, meeting policies, and app governance. Enable secure and compliant collaboration across enterprise environments.
• Architect and deploy Teams Phone solutions including PSTN connectivity, calling plans, Operator Connect, and Direct Routing. Design enterprise voice architectures supporting reliability, quality, and regulatory requirements. Support customers with Teams Phone adoption, optimization, and operational readiness.

Teams Apps & Agents

• Design, deploy, and govern Teams Apps, bots, and agents aligned with business processes and productivity scenarios. Enable integration of custom and third-party Teams Apps while maintaining enterprise security and governance. Guide customers on leveraging Teams extensibility and automation to enhance collaboration experiences.

Technical Advisory & Delivery

• Act as a trusted technical advisor to customer IT leadership, collaboration architects, and business stakeholders. Lead architecture design sessions, technical workshops, proof‑of‑concepts, and remediation engagements. Troubleshoot complex Teams, telephony, performance, security, and integration challenges. Deliver technical guidance aligned to customer success plans and adoption goals.

Enablement & Knowledge Transfer

• Provide technical training, mentoring, and best‑practice guidance to IT administrators, support teams, and business users. Enable adoption of modern collaboration, communications, and automation practices using Microsoft Teams. Stay current with Microsoft Teams, Modern Work platform updates, and collaboration innovations.

Required Qualifications

Technical Expertise

• Proven experience designing and delivering Microsoft Teams solutions in enterprise environments. Strong experience with Teams migrations, administration, governance, and optimization. Hands‑on expertise with Teams Phone, PSTN connectivity models, and enterprise voice architectures. Experience with Teams Apps, bots, and agents. Strong analytical, troubleshooting, and communication skills with the ability to explain complex concepts to technical and non‑technical stakeholders.

Education & Certifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. Microsoft certifications preferred, including Microsoft Teams Administrator, Microsoft 365 Enterprise Administrator, or Modern Work‑related certifications.