Team Member: Debt Collections

Sars; Welkom; On-site; ZAR 180,000 - 240,000; Full time

Job summary

SARS in Kimberley, Northern Cape invites applications for a Junior Debt Collector who will work under the Ops Manager: Debt Management to effectively apply basic debt collection knowledge across CIT, PIT, PAYE and VAT.

The role is based in Welkom and requires a Higher Certificate (NQF 5) or Senior Certificate (NQF4) with relevant experience in debt collection, finance or law. You will engage taxpayers, prepare arrangements and drive service delivery.

Qualifications

• Higher Certificate (NQF 5) in Taxation or Financial Accounting or Law and 3 years' experience in a debt collections, finance or law environment.
• ALTERNATIVE: Senior Certificate (NQF4) and 4 years experience in a debt collections, finance or law environment.

Responsibilities

• Communicate transactional outputs and queries according to policies and quality requirements.
• Contribute to the development and improvement of area specific standards, procedures and processes.
• Deliver on contracted performance objectives and elevate unresolved delivery and quality issues to management and process owners.
• Develop productive relationships with team members and stakeholders to drive collective performance.
• Explain the reason for debt to taxpayers including possible actions SARS may institute if debt remains unpaid.

Skills

Analytical Thinking

Communication

Confidentiality

Education

Higher Certificate (NQF 5) in Taxation or Financial Accounting or Law

Senior Certificate (NQF4)

Job description

Career Opportunities: Team Member: Debt Collections (11583)

Requisition ID11583-Posted18/09/2026- Region (1) - Location (1)

Position Reports to: Ops Manager: Debt Management

Division : Taxpayer Engagement

Location : Kimberley, Northern Cape

Advert Closing Date : 25 September 2026

About the Position

We are on an exciting journey to build "a smart modern SARS with unquestionable integrity, trusted and admired by all". Our mandate is to ensure optimal compliance with Tax and Customs legislation. We do this through fostering a culture of Voluntary Compliance and by making it easy for taxpayers and traders to comply with their legal obligations. Our Higher Purpose, the reason that SARS exists, is to provide resources that help to build a capable state, that nurtures sustainable economic growth, social development and that serves the well-being of all South Africans. We are Nation Builders.

In an era characterised by rapidly evolving technological innovation, SARS is preparing for a world where increasingly our work is informed by data driven insights, machine learning, algorithms, artificial intelligence and interconnectivity of people and devices.

This dynamic world of work calls for pioneers imbued by a sense of serving the SARS Higher Purpose and service to our people. The successful Nation Builders will work with the entire team in support of our Strategic Intent and the nine Strategic Objectives, namely:

• Provide Clarity & Certainty of tax obligations.
• Make it Easy for Taxpayers and Traders to Comply & fulfil their obligations.
• Detect Taxpayers and Traders who do not comply and make noncompliance hard and costly.
• Develop a high performing, diverse, agile and engaged workforce towards higher value knowledge and service work.
• Expand and increase the use of data to improve integrity, derive insights & improve outcomes.
• Modernise our systems to provide digital & streamlined services.
• Drive greater resources stewardship to ensure the efficient use of resources and deliver quality outcomes & performance excellence.
• Work with and through Stakeholders to improve the tax system.
• Build public trust and confidence in the tax administration system.

SARS is looking for a dynamic, highly skilled and experienced individuals, with a high level of enthusiasm, strong planning skills in a fast-paced environment, analytical skills, negotiation skills integrity and confidentiality. We need someone who is passionate about service delivery to manage and ensure effectiveness and efficiency in the operations of Taxpayer Compliance.

The Junior Debt Collector will report directly to the Ops Manager: Debt Management and will be based in Welkom. He/she will be required to deal with Taxpayers' and their accounts in a professional manner upholding the SARS Values.

Do you have a great personality, with a strong accountability, analytical thinking, attention to detail, and conceptual ability? Are you able to work with clients? Having a solid background to the SARS business areas in the region and their functions will be a significant advantage. If you have these skills,

Job Purpose

To effectively apply basic knowledge of understanding of debt collection processes on outstanding debt and returns for CIT, PIT, PAYE, and VAT tax types, through face-to-face, virtual and digital platforms, in line with the relevant South African Tax Laws and SARS policies and procedures within specific turnaround times to deliver on the SARS strategic objectives, thereby ensuring enhanced service delivery and compliance, with full guidance.

Education and Experience

Minimum Qualification & Experience Required

Higher Certificate (NQF 5) in Taxation or Financial Accounting or Law and 3 years' experience in a debt collections, finance or law environment.

ALTERNATIVE

Senior Certificate (NQF4) and 4 years experience in a debt collections, finance or law environment

Job Outputs:

Process

• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and elevate unresolved delivery and quality issues to management and process owners.
• Develop productive relationships with team members and stakeholders to drive collective performance.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Explain the reason for debt to taxpayers including the possible actions SARS may institute if debt remains unpaid.
• Identify cases that require the attention for Account Maintenance.
• Issue Automated TPA if taxpayer remains non-compliant (no manual TPSs).
• Issue Final Demand if the taxpayer remains non-compliant including manual Final Demand when applicable.
• Navigate SARS systems to extract relevant information and execute work on Service Manager in line with allocated work.
• Prepare and complete Payment Arrangements for requests for Simplified Deferment request (Up to R5M and less than 6 months) within the specified turnaround times.
• Profile a taxpayer, interpret statement of account, and engage taxpayers with outstanding debt and outstanding returns.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escape risks.

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified policies, standards and procedures to prevent wastage on resources and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.
• Accountability
• Analytical Thinking
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and integrity
• Organisational awareness
• Respect
• Trust
• Business knowledge
• Data collection and analysis
• Debt Management
• Financial Analysis and Reporting
• Functional policies and procedures
• Quality Orientation
• Reporting
• Tax Knowledge
• Verbal Communication

Compliance Competency

• GOC: Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.