Team Leader x 2 - Worcester

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for X2 Team Leader to be based in Worcester. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will manage the branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

• 12 months within the Gaming or Betting industry.

A Bonus To Have:

• Diploma/ Degree/ NQF 4 Learnership.
• Valid Driver’s License.
• 1-2 Years leadership experience.

What You’ll Do For The Brand:

Branch Growth

• Ensure achievement of targets within your areas in accordance with branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Ensure betting boards are updated timeously.
• Update memos, card changes, results and scratchings throughout the day.
• Be knowledgeable on all game rules, odds, and pay-outs.
• Ensure confirmation limits are known and call the BSC department before laying a bet over the limit.
• Take customer bets where applicable. (A requirement in express Branches)

Cash Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager/Senior Team Leader.
• Ensure adherence to credit card administration & EFT policies where applicable.
• Issue correct floats to team members at the end of their shift.
• Conduct interim checks throughout the day with the team leader on duty.
• Reconcile by end of shift to the balance reflected on the LPM/Admin/HIS report.
• Manage the recovery process in line with processes/procedures.
• Follow the correct process with lost ticket claims; ensure the ticket number is received from the Helpline when processing the claim.
• Record guest’s details and I.D number to validate payment after 90 days.

Branch Reporting

• Ensure daily newsflashes provide a high-level overview of the operations for the day.
• Manage branch stock control to ensure sufficient supply (not over/under).
• Conduct weekly stock taking and account for stock shortages.
• Notify the Branch Manager/Senior Team Leader and Cash Management Department of any shortages via email.

Security Management

• Be aware of surroundings when opening and closing the branch.
• Adhere to all security factors when banking is conducted.
• Know where all panic buttons are placed within your branch.
• Ensure all cameras inside and outside the branch are in working order.
• Manage all security aspects in the branch.
• Conduct the cashing up process with the branch doors closed and security monitoring the area.

Branch Appearance

• Ensure the branch is always neat and tidy according to Hollywood standards.
• Maintain facilities in good working condition.
• Comply with all procedures to prevent losses to the organization; advise branch/senior team leaders promptly of any problems/malfunctions with terminals/equipment/resources (e.g. TV display of results, Off-line).

Compliance

• Ensure compliance with the company's internal control policy.
• Adhere to company, legislative, and legal requirements.
• Specifically, ensure compliance with Gambling Board requirements.
• Comply with the code of ethics and escalate fraudulent activities.
• Ensure a registered FICA officer is on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license is always on duty before a shift begins to provide service to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take personal bets within the Branch.
• Team members are not allowed behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates, and marketing campaigns.
• Follow the correct lines of communication at all times and provide timely feedback to the support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed, taking into account busy periods, events, and operational requirements.
• Manage staff attendance and behavior with guidance from the Branch Manager/Senior Team Leader.
• Submit all new recruitment documentation to the Human Resources department timeously.

Guest Service

• Provide good guest service by being friendly, helpful, polite, and courteous at all times.
• Proactively address guest complaints and ensure positive guest feedback.
• Build strong relationships with regular guests.
• Create a guest-centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead by example to the team.
• If the branch has LPMs, manage them responsibly.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager/Senior Team Leader and suggest areas of improvement to attract and retain guests.
• Be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Ability to identify, analyze, organize, and solve problems.
• Follow through and deliver results despite obstacles.
• Good attention to detail.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.