Team Leader, Universal Banking

Standard Bank Group; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Un groupe de services financiers de premier plan en Afrique cherche à recruter un leader pour gérer une équipe impactant la banque personnelle et privée. Le rôle implique une direction stratégique, le développement de processus pour garantir une conformité réglementaire, et la mise en œuvre de stratégies pour accroître la satisfaction client et atteindre des objectifs financiers. Les candidats doivent avoir une expérience solide en gestion des relations clients et une formation pertinente.

Qualifications

• Diplôme National en finance ou qualification reconnue.
• Expérience bancaire personnelle et privée, y compris en gestion des relations clients.
• 5-7 ans d'expérience en banque avec gestion d'équipe.

Responsibilities

• Gérer et développer une équipe pour une culture axée sur le client.
• Assurer la conformité réglementaire et l'excellence opérationnelle.
• Développer des stratégies pour améliorer la satisfaction client et la croissance des affaires.

Skills

Client Relationship Management

Strategic Leadership

Compliance Management

Sales Strategies

Market Trend Analysis

Education

National Diploma (NQF6 FAIS recognized qualification)

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.

• Strategic Leadership and Team Development: Provide strategic direction to align with organizational goals, implement performance management systems, oversee training programs, and foster a culture of continuous improvement.
• Operational Excellence and Compliance: Ensure adherence to regulatory requirements, manage resources effectively, streamline processes, and mitigate risks while maintaining compliance and operational efficiency.
• Customer and Business Growth Focus: Develop strategies to enhance customer satisfaction, analyze market trends for growth opportunities, and represent the branch in high-level engagements to achieve financial and performance targets.
  
  

Qualifications

• National Diploma (NQF6 FAIS recognized qualification)
  
  

Required Experience

• Extensive experience in Personal and Private Banking, including managing client relationships, delivering tailored banking solutions, and meeting diverse client needs.
• 5–7 years of proven front-line banking experience, with expertise in client interactions, transaction management, compliance, and resolving complex queries.
• Strong knowledge of retail and business banking products, cross-selling strategies, and advising clients on achieving financial goals through tailored solutions.
• Experienced in leading and managing sales teams, including setting targets, driving performance, coaching, and implementing sales strategies to achieve organizational objectives.
  
  

Additional Information

Behavioural Competencies:

• Articulating Information & Providing Insights
• Challenging Ideas & Convincing People
• Following Procedures
• Generating Ideas
• Making Decisions & Producing Output
• Showing Composure
• Understanding People
  
  

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)