Team Leader: Telephony

Capitec Bank Ltd.; Bellville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading banking institution is seeking an experienced Telephony Engineer in Bellville, South Africa. The ideal candidate will have over 6 years of experience in Telephony Engineering, with a proven track record in team leadership and managing telecoms infrastructure. Qualifications include a Grade 12 certificate and a relevant tertiary qualification in IT is preferred. The role requires excellent communication skills and a willingness to travel extensively.

Qualifications

• 6+ years in Telephony Engineering with hands-on experience.
• Proven experience in leading and managing technical teams.
• Demonstrated ability to prioritise tasks in a fast-paced environment.

Skills

Communications Skills

Presentation Skills

Attention to Detail

Computer Literacy (MS Word, MS Excel, MS Outlook)

Analytical Skills

Education

Grade 12 National Certificate / Vocational

A relevant tertiary qualification in Information Technology

Certification in AWS Practitioner or AWS Architecture

Job description

Overview

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.

To apply, follow these steps:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below

Experience

• 6+ years in Telephony Engineering, with hands-on experience in dialers, telecoms infrastructure, and bespoke configurations.
• Proven experience in leading and managing technical teams.
• Demonstrated ability to prioritise tasks and lead in a fast-paced environment with tight deadlines.
• Experience working with third-party providers and vendors.
• Exposure to cloud-based telephony systems like Amazon Connect and MS Teams Telephony.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology
• Certification in AWS Practitioner or AWS Architecture

Knowledge

• Team leadership principles and practices
• Operational management and quality assurance
• Stakeholder and client engagement
• HR fundamentals and performance management
• Basic data analytics and reporting
• Call centre environments and telephony systems
• Implementation and rollout strategies for telephony platforms

Skills

• Communications Skills
• Presentation Skills
• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills

Conditions of Employment

• A valid driver’s license and own vehicle is required
• Willingness to travel extensively and regularly
• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06