Team leader: Sales and Service

Lesaka Technologies Inc.; Gqeberha; On-site; ZAR 500,000 - 900,000; Full time

Job summary

A leading financial services company seeks a Sales Team Leader in Gqeberha to manage a targeted team, ensure customer satisfaction, and achieve sales goals. The role requires a National Diploma in Business Studies and extensive sales leadership experience. The successful candidate will demonstrate skills in coaching, business management, and customer engagement to drive team success and compliance with company standards.

Qualifications

• 5-7 years in sales, including 3 years in a leadership role.
• Experience in Banking or Financial Services essential.
• Ability to lead, motivate, and inspire the team.

Responsibilities

• Accountable for team management and achieving sales targets.
• Conduct needs analysis and identify sales opportunities.
• Ensure compliance with processes and procedures.

Skills

Leadership

Sales

Customer Service

Coaching

Business Acumen

Education

National Diploma/NQF level 6 in Business Studies

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Key Performance Areas

• Accountable for the team in the EasyPay Everywhere Branches.
• Builds and develops resources and environment to enable the team to achieve desired objectives.
• Manage and Supports Sales and Service consultants
• Responsible for the facilitation of the team’s outcome.
• Target Setting and responsible for staff achieving of Targets
  
  

Customer

• Ensures that the team attends to customers, understands what matters to the customers and effectively delivers against those demands.
• Ensure that the team takes ownership of every demand and provides customers with immediate responses.
• Proactively conduct needs analyses at every customer interaction and identify sales opportunities and provide solutions accordingly.
  
  

People

• Manages staff leave, hours of work, overtime and movement of staff to proactively source new business.
• Coaches upskills and support staff to achieve their individual and collective sales targets.
• Put proactive sales plans and ensure that plans are clearly defined, and the team is aligned and ensure swift execution and measure the output.
  
  

Finance

• Manage staff overtime, Manage Fleet costs for vehicles used for proactive sales activities.
• Ensure that the team produces the required financial outcomes by achieving the set sales targets. (EPE enrolments and Activations)
• Implement cost containment measures to closely manage business/operational expense such as stationery costs, maintenance and replacement of office equipment, office refreshments/groceries, etc. thereby preventing any wasteful expenditure in the Branches
  
  

Process, Risk, Regulatory & Compliance

• Ensure that the sales team adheres to the processes and procedures.
• Ensure that the Staff Manual is made available to staff and that it is read and understood by all staff.
• Ensure full compliance of all new business at origination.
  
  

Qualifications

• National Diploma/NQF level 6 qualification in Business Studies or equivalent.
  
  

Experience

• 5 / 7 years of sales experience from Banking or Financial Services environment, 3 of which must have been in the leadership role.
• Report Writing, Computer Literacy, MS word, Excel, PowerPoint, Outlook
• Driver's License
  
  

The successful applicant must

• Be able to lead, motivate, and inspire the team to be engaged and committed to their job and be driven to achieve success.
• Knowledge of banking services and what is being offered in the market.
• Business acumen and business management skills