Team Leader - Quigney

Hollywoodbets; East London; On-site; ZAR 25 000 - 45 000; Full time

Job summary

Join a vibrant and fast-paced team in a leading gaming company as a Team Leader. This role offers the chance to manage a branch, drive business results, and ensure compliance within the gaming industry. With opportunities for growth and a supportive culture, you’ll be part of a dynamic environment focused on achieving goals and expanding the brand’s footprint. If you have retail experience and a passion for leadership, this is your chance to shine and make a significant impact.

Qualifications

• 12 months experience within retail, gaming, or betting industry.
• A valid driver’s license is a bonus.

Responsibilities

• Manage branch to achieve business objectives and targets.
• Educate guests on branch products and ensure betting boards are updated.
• Manage cash administration and ensure compliance with FICA.

Skills

Retail Experience

Gaming Industry Knowledge

Leadership Skills

Education

Diploma/Degree or NQF 4 Learnership

Job description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our team and let’s reach for the stars.

We have an amazing opportunity for a Team Leader based in Quigney – Eastern Cape. Do you think you have what it takes to be our newest Purple Star?

The position will be responsible for managing the branch to achieve business objectives in accordance with the region and retail operations strategy.

With Hollywoodbets, You Will

• Innovate and create as part of a like-minded, authentic team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• 12 months experience within retail, gaming, or betting industry.

A Bonus To Have

• A valid driver’s license.
• 1-2 years leadership experience.
• Diploma/degree or NQF 4 learnership.

What You’ll Do For The Brand

Branch Growth

• Ensure achievement of targets within your areas in accordance with branch budgets.
• Drive business results by creating an open dialogue with guests to educate them on all branch products.
• Ensure betting boards are updated timely.
• Update memos, card changes, results, and scratchings throughout the day.
• Be knowledgeable on all game rules, odds, and payouts.
• Team members must be knowledgeable of confirmation limits and call the BSC department before laying bets over the limit.
• Take customer bets where applicable (a requirement in express branches).

Cash Administration

• Manage cash within the branch according to defined processes and minimize risks, theft, or fraud.
• Educate team members on all FICA compliance.
• Ensure daily banking schedules are submitted to the Branch Manager/Senior Team Leader.
• Adhere to credit card administration and EFT policies where applicable.
• Issue correct floats to team members at the end of shifts.
• Perform interim checks during the day with the duty team leader.
• Reconcile end of shift to the balance reflected on reports.
• Manage recovery processes as per procedures.
• Follow correct process for lost ticket claims, receiving ticket numbers from the helpline.
• Record guest details and I.D. numbers to validate payments after 90 days.