Team Leader: Quality Assurance & Insights - Operational Delivery

Capitec; Bellville; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading banking institution is seeking a qualified individual to lead their Operational System Support team in Bellville. Candidates should have at least 3-5 years of experience in quality management and a strong background in project management or business administration. This role requires excellent leadership and analytical skills, with proficiency in tools like Amazon Connect. Join a dynamic environment focused on exceptional service delivery.

Qualifications

• Minimum of 3 - 5 years’ experience in Quality management or a relative field.
• Minimum 3 years’ experience in leading a team in a fast-paced environment.
• Stakeholder relationship engagement and management experience.

Responsibilities

• Lead a designated functional team in Operational System Support.
• Oversee work within the Business Support Center.
• Provide subject matter expertise and actionable insights.

Skills

Analytical Skills

Attention to Detail

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Decision making skills

Influencing Skills

Interpersonal & Relationship management Skills

Leadership Skills

Negotiation skills

Planning, organising and coordination skills

Presentation Skills

Problem solving skills

Project Management Skills (Methodology Specific)

Reporting Skills

Education

Grade 12 National Certificate / Vocational

A relevant qualification in Business Administration or Project Management

Bachelor's Degree in AWS Data Analytics Speciality or Project Management

A relevant degree in Information Technology

Tools

Amazon Connect

Job description

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below
  
  

Purpose Statement

To lead a designated functional team in Operational System Support, prioritising and overseeing work within the Business Support Center and provide subject matter expertise and actionable insights that will influence decision making and improve service delivery across BSC that are aligned with the objectives, plans, processes and standards of the Operational System Support Department.

Experience

Minimum/Ideal

• Minimum of 3 - 5 years’ experience in Quality management or a relative field in an Innovative environment.
• Minimum 3 years’ experience in leading a team in a fast-paced environment.
  
  

Function Specific Experience

• Stakeholder relationship engagement and management
• Responsible for delivery in a high performing, continuous development environment
• Experience in managing large teams and complex projects
• Proficiency in Amazon Connect or related speech analytics tools
  
  

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant qualification in Business Administration or Project Management
  
  

Qualifications (Ideal Or Preferred)

• Bachelor's Degree in AWS Data Analytics Speciality or Project Management
• A relevant degree in Information Technology
  
  

Knowledge

Minimum/Ideal

• Regulatory requirements, compliance standards in an operational environment
• Basic data analytics
• People/team leadership practices and principles
• General operations management practices and principles and stakeholder and client management
• HR principles and processes.
• Client service principles and practices.
• Liaising with 3rd party providers
  
  

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Influencing Skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Negotiation skills
• Planning, organising and coordination skills
• Presentation Skills
• Problem solving skills
• Project Management Skills (Methodolgy Specific)
• Reporting Skills
  
  

Conditions of Employment

• Clear criminal and credit record
  
  

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.