Team Leader: Quality Assurance & Insights - Operational Delivery

Capitec Bank Ltd.; Bellville; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading banking institution in South Africa is seeking a Team Leader for Quality Assurance & Insights to manage a team in Operational System Support. This role requires 3-5 years of experience in quality management and strong leadership skills to drive service delivery improvements. Ideal candidates will have strong analytical abilities and team leadership experience in a fast-paced environment.

Qualifications

• Minimum of 3 - 5 years’ experience in Quality management or a relative field.
• Minimum 3 years’ experience in leading a team in a fast-paced environment.
• Experience in managing large teams and complex projects.

Responsibilities

• Lead a designated functional team in Operational System Support.
• Provide subject matter expertise and actionable insights.
• Influence decision making and improve service delivery.

Skills

Analytical Skills

Attention to Detail

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Interpersonal & Relationship management Skills

Leadership Skills

Planning, organising and coordination skills

Presentation Skills

Reporting Skills

Education

Grade 12 National Certificate / Vocational

Relevant qualification in Business Administration or Project Management

Bachelor's Degree in AWS Data Analytics Speciality or Project Management

Job description

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Team Leader: Quality Assurance & Insights - Operational Delivery

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1.To see what life at Capitec is all about and complete a short assessment, pleaseclick here!

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To lead a designated functional team in Operational System Support, prioritising and overseeing work within the Business Support Center and provide subject matter expertise and actionable insights that will influence decision making and improve service delivery across BSC that are aligned with the objectives, plans, processes and standards of the Operational System Support Department.

Experience

Minimum/Ideal

• Minimum of 3 - 5 years’ experience in Quality management or a relative field in an Innovative environment.
• Minimum 3 years’ experience in leading a team in a fast-paced environment.

Function specific experience:

• Stakeholder relationship engagement and management
• Responsible for delivery in a high performing, continuous development environment
• Experience in managing large teams and complex projects
• Proficiency in Amazon Connect or related speech analytics tools
  

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant qualification in Business Administration or Project Management

Qualifications (Ideal or Preferred)

• Bachelor's Degree in AWS Data Analytics Speciality or Project Management

Knowledge

Minimum/Ideal

• Regulatory requirements, compliance standards in an operational environment
• Basic data analytics
• People/team leadership practices and principles
• General operations management practices and principles and stakeholder and client management
• HR principles and processes.
• Client service principles and practices.
• Liaising with 3rd party providers
  

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Leadership Skills
• Planning, organising and coordination skills
• Presentation Skills
• Reporting Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06