Team Leader : Publishing

Telemarketing Day Team Leader : Publishing

A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of sales agents in a fast-paced and dynamic working environment.

Your responsibilities would include:

• Achievement of the team’s targets/KPI’s in line with the Brand(s) product requirements.
• Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.
• Managing relationships with internal & external stakeholders to achieve the desired outcome.
• Consistent focus & improvement of client service delivery.
• Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.

The ideal candidate will need:

• Management related qualification [advantageous]
• 2 years management experience
• Be willing to commit to continuous learning
• To be computer literate [MS Office & Intermediate Excel]
• Sound understanding & application of people management procedures [e.g. IR, coaching]
• Ability to work independently as well as within a team dynamic
• To be highly driven & motivated
• Strong analytical & numerical ability
• High attention to detail & ability to effectively problem solve
• To influence & persuade the relevant stakeholders
• To meet deadlines/targets in a pressurised environment