Team Leader : Personal Lines Underwriting

Job title : Team Leader: Personal Lines Underwriting

Job Location : Gauteng, Centurion

Deadline : April 21

Key Responsibilities:

As the Team Leader, you will:

1. Monitor and manage claims activities to ensure claims are handled accurately and timeously and in accordance with processes and procedures.
2. Reporting of claims and claim follow-ups in accordance with agreed processes.
3. Completing of month end processes.
4. Ensure compliance with regulatory standards.
5. Ensure that monthly campaigns are managed and completed successfully.
6. Daily monitoring and reporting on the Robotic Process Automation (RPA) active projects.
7. Daily measurement of team's performance and reporting.
8. Manage the outstanding debt protection (ODP) policies.
9. Liaise with internal and external stakeholders and insurers to ensure smooth service delivery.
10. Handle all escalated claims, complaints and cancellations.
11. Manage the retention team, retention efforts and cancellation ratio of policies.
12. Complete special exercises on cancellations and retentions.
13. Identify compliance risk and recommend corrective action.
14. Implement and monitor corrective measures to minimise compliance risk.
15. System testing according to new releases.
16. Ensure the resolution of all audit items in the Customer Service department.
17. Recruitment, selection, and onboarding of new employees.
18. Proactive performance and consequent management.
19. Facilitate on-the-job training as and when required.
20. Implement disciplinary processes and reward/recognition initiatives.
21. Coach and mentor the team to drive continuous improvement.

Qualifications and Experience:

1. National Senior Certificate (Matric)
2. Regulatory Exam (RE 5)
3. FSCA-recognized qualification on NQF Level 4
4. 2-3 years' claims experience within the short-term insurance industry, in a Contact Centre environment
5. 2-3 years' experience in a supervisory role
6. Valid Driver's License (manual transmission)