Team Leader: Personal Lines Telesales

Findojobs South Africa; South Africa; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic insurance company is looking for a Team Leader to manage Personal Risk Advisors in South Africa. The role involves motivating the team, achieving sales goals, ensuring compliance, and conducting training sessions. Candidates should have supervisory experience in Telesales and a strong understanding of the insurance sector. This position offers an opportunity to make a significant impact within the organization.

Qualifications

• At least 2 years supervisory outbound Contact Centre Telesales experience.
• 3-4 years of operational experience in short-term insurance.

Responsibilities

• Manage, supervise, and motivate a team of Personal Risk Advisors.
• Achieve sales budget in units and premium.
• Conduct coaching and training sessions regularly.
• Monitor system effectiveness and advise on interventions.

Skills

Leadership

Team Management

Coaching

Data Analysis

Regulatory Knowledge

Education

Matric/Grade 12

RE 1 (advantageous)

Tools

Microsoft Office

Job description

In support of the iMas Finance transformation strategy, preference will be given to candidates from the designated groups.

Why Join Us?

At iMas Insurance Brokers, you’ll be part of a dynamic and growing team where your leadership will directly contribute to our success. You will have the opportunity to inspire others, develop new talents, and make a significant impact in our Short-Term Insurance division.

Job Purpose:

To effectively manage, monitor, supervise, and motivate a team of Personal Risk Advisors in an outbound Call Centre, towards achievement of department strategies and goals.

Job Outputs:

• Achieve sales budget in units and premium
• Recruit advisors promptly
• Ensure a full team of Advisors to meet business objectives
• Retain key employees
• Manage disciplinary processes in conduct and performance as per SOP
• Maintain employee supervision files
• Action amendments on the FSCA register timely
• Ensure compliance with legislative requirements by all consultants
• Conduct coaching and training sessions regularly
• Complete and file all training records
• Submit daily, weekly, and monthly reports
• Monitor system effectiveness and advise on interventions if needed
• Identify and address potential compliance vulnerabilities and risks
• Implement corrective actions for compliance risks
• Manage leave and working times to ensure schedule adherence
• Implement corrective actions from audit findings
• Manage insurer referrals and out-of-mandate actions
• Conduct team motivation sessions and meetings, including performance and probation reviews
• Improve performance through coaching and training for under-performers
• Prepare commission sheets for the team
• Manage leads and reporting
• Oversee daily sales activities

Qualifications:

• Matric/Grade 12
• RE 1 (advantageous)

Experience:

• At least 2 years supervisory outbound Contact Centre Telesales experience
• 3-4 years of operational experience in short-term insurance

Knowledge and Skills:

• Up-to-date knowledge of the regulatory landscape in the financial sector
• Experience in drafting policies and SOPs
• Ability to oversee and implement regulatory changes
• Ability to cope under pressure
• Strong data analytical skills
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)