Team Leader: Personal Lines Telesales

iMasFinance Co-operative (Ltd); Gauteng; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company in the financial sector is seeking a Team Manager to oversee Personal Risk Advisors in their Call Centre. The role involves motivating the team, ensuring compliance with regulations, and achieving sales targets. Candidates should have supervisory experience in the industry and relevant qualifications.

Qualifications

• Matric/Grade 12 is essential.
• RE 5 certificate is mandatory.
• Minimum 2 years supervisory experience in outbound Telesales.

Responsibilities

• Manage and supervise a team of Personal Risk Advisors.
• Ensure targets and compliance are met.
• Conduct training and performance improvement sessions.

Skills

Attention to detail

Risk Management

Communication skills

People Management skills

Problem solving skills

Data analytical skills

Education

Matric/Grade 12

FSCA recognized qualification - NQF level 4

RE 5 certificate

RE 1

Tools

Microsoft Office

Job description

In support of the iMas Finance transformation strategy, preference will be given to candidates from the designated groups.

Why Join Us?

At iMas Insurance Brokers, you’ll be part of a dynamic and growing team where your leadership will directly contribute to our success. You will have the opportunity to inspire others, develop new talents, and make a significant impact in our Short-Term Insurance division

Job Purpose:

To effectively manage, monitor, supervise and motivate a team of Personal Risk Advisors, in an outbound Call Centre, towards achievement of department strategies and goals.

Job Outputs:

• Achieve sales budget in terms of units and premium
• Timeous recruitment of advisors
• Ensuring a full complement of Advisors in order to reach business objectives
  
• Retention of key employees
  
• Manage disciplinary processes in terms of conduct and performance, as per SOP
  
• Maintain employee supervision files
• Ensure all amendments on the FSCA register are actioned timeously
• Ensure all consultants comply with legislative requirements
• Ensure sufficient coaching and training sessions are conducted
• Ensure CPD, COB as well as any other mandatory training is conducted
• Ensure all training records are completed and filed
• Submission of daily, weekly and monthly reports
• Monitor systems to operational effectiveness and advise applicable role players if any intervention is required
• Identify, document and submit potential compliance vulnerability and risk areas
• Implement corrective action plans for compliance risk areas
  
• Ensuring schedule adherence by managing leave and working times
  
• Ensure corrective actions based on internal and external audit findings are implemented
  
• Manage insurer referrals and out of mandate actions
• Team motivation and meetings, including one-on-one, performance and probationary discussions
• Performance improvement by means of Coaching and Training Interventions for under-performers
  
• Compiling of commission sheets for the team
• Leads management and reporting
• Management of all daily sales activities
  

Qualifications:

• Matric/Grade 12
• RE 5 certificate (essential)
• RE 1 (advantageous)
• FSCA recognized qualification - NQF level 4 (essential)

Experience:

• Minimum 2 years supervisory outbound Contact Centre Telesales experience
• Minimum 3-4 years Short-term insurance operational experience

Knowledge and Skills:

• Report writing
• Risk Management
• Attention to detail
• Up to date knowledge of regulatory landscape within the financial sector
• Drafting of policies and SOPs
• Written skills
• Overseeing and implementing regulatory changes
• Communication skills
• Presentation skills
• People Management skills
• Coping under pressure
• Conflict handling skills
• Problem solving skills
• Data analytical skills
  
• Microsoft office (Excel, PowerPoint, Word, Outlook)