Team Leader - Outbound - Centurion, South Africa

Wns; Gauteng; On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in business process outsourcing seeks a Telesales Team Leader to manage and direct a telesales team. You will be responsible for meeting sales targets, fostering team engagement, and coaching team members to ensure first-class customer service while working in a dynamic environment. This role offers an opportunity for professional growth and is pivotal in driving overall contact center success.

Qualifications

• At least 12 months of sales team leader experience required.
• Proven sales management skills expected.

Responsibilities

• Lead and direct the telesales team to achieve high sales.
• Ensure excellent call quality and sales delivery.
• Create a positive learning environment for team members.

Skills

Sales Management

Coaching

Customer Service

Team Leadership

Education

Matric or equivalent qualification

Job description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to over 300 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel, and Utilities.

Globally, the group has over 41,000 professionals serving across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK, and US. WNS South Africa has been operating since and has built a reputation as an industry leader in Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.

We are a strategic partner for delivering a full range of processes from basic to complex, through our eight delivery centers across South Africa, employing over 10,000 people. Why join us? We promise our employees role clarity, coaching and mentoring, professional development, and a structured career path through our five people promises, keeping employee experience at the core.

Experience a culture of outperformance, engagement, celebration, and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Role Purpose

The role is to lead and direct the telesales team to achieve high sales and maintain good patronage from clients; to obtain excellent records in call quality and sales delivery.

The person in this role directs the telesales team as they contact customers via telephone to make sales transactions and support field sales.

This role includes administrative duties, and you will need to ensure that your work is always up to date.

Rotating shifts will be included to accommodate a Monday – Sunday work week.

Responsibilities

• Deliver success against KPI targets and plans through effective management of people.
• Create a positive learning environment that empowers and develops Lead Associates, Senior Associates, and Associates.
• Be a role model who participates in achieving the overall contact center objectives to ensure first-class customer service.
• Understand the wider implications of team engagement and its link to reducing attrition and absenteeism.
• Facilitate direct sales by managing team members and encouraging them to make sales.
• Interact closely with team members to ensure everyone is updated on work progress to achieve maximum results.
• Create good relationships with team members and motivate them to perform at their best.
• Coach team members on the best ways to carry out their duties by transferring expert knowledge to boost their skills.

Experience Required

• Minimum 12 months of sales team leader experience.

Qualifications

• Matric or equivalent qualification.