Team Leader - Operations - Corporate Travel Campaign

WNS Global Services; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A global outsourcing company in Cape Town is seeking a dedicated team leader to manage operations and client interactions. Responsibilities include coaching team members, interviewing candidates, and ensuring adherence to company policies. The ideal candidate will possess strong communication skills, proficiency in Microsoft Office, and a solid understanding of international ticketing regulations. This position offers full-time employment with flexibility in working hours.

Qualifications

• Good understanding of International Ticketing Exchange Refunds.
• Proficient in speaking in English.
• Ability to work with diverse teams.

Responsibilities

• Manage team meetings and participate in client leadership meetings.
• Interview applicants and select qualified candidates.
• Assist the Group Manager in his duties.

Skills

Communication Skills

Microsoft Office skills

Problem Management

Leadership Experience

Job description

Overview

Ensures that all employees have a complete understanding of and adhere to the company\'s Rules and Regulations.

Manages team meetings and participate in operations / client leadership meetings & conference calls

Responsibilities

• Recommends innovative suggestions on incentive programs to motivate floor staff

Monitors AMOs using variety of resources after which coaching in one-on-one improvement sessions or weekly / businessreview.

Keeping floor coverage at its optimum level while handling 15-20 Service Associates patrol the entire operation floormaintaining order and ensuring that company policies are observed.

Producing tools for possible use in helping coach anddevelop the best Service Representatives.

Communicates to the AMOs any new requirements changes updates on all support related information as well as company information.

Interview applicants and select qualified candidates by assessing communication skills and job-related competencies for agent-level positions.

Performing special projects & other duties as required.

Assists the Group Manager in performing his duties and responsibilities and takes over in the event of his absence

Qualifications

• Good understanding about International Ticketing Exchange Refunds.
• Good understanding about IATA Rules and regulation Like; Fare component Manual fare calculation Pricing unit Global Indicator Indirect Travel Limitation and other Travel Terminologies.
• Proficient in speaking in English; Communication Skills; Microsoft Office skills high.
• Knowledgeable in Quality tools. Willing to travel across sites & locations.
• Willing to be flexible in addition to the WNS mandated working hours.
• Accuracy & integrity in data handling.
• Ability to work with people and teams of diversified / different priorities.
• Ability to present / address in public.

Additional Information

US Night Shift

Remote Work: Employment Type: Full-time

Key Skills

Problem Management,ISO 9001,Process Improvement,Warehouse Experience,Business Management,Project Leadership,IT Service Management,Project Management,Strategic Planning,DoD Experience,Clamp Truck,Leadership Experience

Experience : years

Vacancy : 1