Team Leader: IT Support

TWK Agri has the following vacancy available: Team Leader: IT Support within the IT division at Piet Retief, Mpumalanga.

Responsibilities And Duties

• Lead and manage the IT Support Technician and Helpdesk teams, including scheduling, performance management, and mentoring.
• Prioritise and coordinate team workload for efficient resource use.
• Oversee and ensure timely resolution of technical issues, ensuring service level agreements (SLAs) are met.
• Troubleshoot complex technical issues and develop a knowledge base of common problems and solutions.
• Communicate with upper management and other departments to report on team performance and improvements.

• Matric / Grade 12.
• A+ and N+ Certifications.
• Valid Code B driver’s license and passport.
• Minimum 2 years' IT support experience.
• Strong troubleshooting skills in Windows, printers, networks, and hardware/software.
• Excellent interpersonal skills and the ability to meet deadlines.
• Goal-oriented and driven to deliver results.