Team Leader (Customer Service)

Tyron Consultancy; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading consultancy is seeking a Team Leader for a customer service role in Johannesburg. The ideal candidate will have a passion for cats and extensive experience in customer service management, demonstrating strong leadership and data-driven decision-making skills. This role involves managing a team, performance assessments, and coaching, aiming to enhance team productivity and morale.

Qualifications

• Minimum 3 years experience in customer service management or team leadership.
• Experience in an international market.
• Strong leadership and decision-making skills.

Responsibilities

• Performance management of the team.
• Coaching & development of team members.
• Quality assessment and data analysis.

Skills

Leadership abilities

Data analysis

Empathy

Decision-making

Customer service management

Tools

Excel

Google Sheets

Job description

Team Leader (Customer Service) required in Johannesburg.

Our client in the Customer Service industry requires a Team Leader that is passionate about cats who is available immediately.

Salary: R30 000 – R40 000 per month.

Requirements:

• Minimum 3 years experience
• Solid background in customer service management or team leadership
• Experience within an international market
• Animal lover – the role is for a cat food brand
• Able to lead with empathy and efficiency
• Solid understanding of the Basic Conditions of Employment
• Manage a team through probation, performance reviews, reward systems, managing disciplinary processes and implementing Performance Improvement Plans (PiPs) is essential.
• Excel or Google Sheets experience
• Able to demonstrate how you’ve used data to identify trends, analyse performance and turn insights into clear actions to improve team performance
• Calm & assertive
• Firm yet fair in all situations
• Progressive mindset
• Strong leadership abilities
• Effective decision-maker

Duties and Responsibilities:

• Performance management
• Coaching & Development
• Quality Assessment
• Data Analysis