Team Leader - Claims

Discovery Limited; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading insurance company in Johannesburg is looking for an Insure Team Leader Operations for their Claims department. The successful candidate will lead a team of motor claims investigators, ensuring claims are managed effectively and according to service levels. Essential qualifications include a matric certificate and 5 years of claims experience, with a strong focus on team leadership and operational management. This role offers an opportunity to contribute significantly to the company's success in the short-term insurance sector.

Qualifications

• Minimum of 5 years' experience in claims investigations and validations.
• At least 2 years' experience leading a team.
• Technical knowledge of short-term insurance claims.

Responsibilities

• Lead and manage a team of motor claims investigators.
• Ensure claims are validated correctly.
• Implement strategic improvements to claims costs.

Skills

Claims investigations

Team leadership

Trend analysis

Client service metrics management

Operational management

Education

Matric

Tertiary qualification (e.g., Forensics/Operational Management)

Job description

Discovery – Insure Team Leader Operations | Short Term Insurance | Claims Motor Assessing

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. It is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks in motor and home insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, incentivises and rewards clients for driving well. The programme has expanded to include markets in Europe and the Middle East.

The company employs over 1,000 people dedicated to putting customers and financial advisers first by providing innovative solutions and coverage.

Key Purpose

To effectively lead, manage, and coach a team of motor claims investigators, ensuring claims are validated correctly within cover and objectives are met within agreed Service Level Agreements.

Areas of Responsibility

1. Manage all client service metrics, service levels, and standard operating procedures of the team and related functions.
2. Perform full line management within the scope of the role.
3. Analyze trends and implement improvements to increase efficiencies.
4. Handle escalated queries from stakeholders.
5. Implement strategic initiatives to improve claims costs and loss ratios.
6. Report to stakeholders on business area performance.
7. Cultivate the Discovery culture within the team.
8. Lead and develop the team to foster growth and career development across all levels.
9. Present claims at claims forums.
10. Make recommendations on claims settlements.

Education and Experience

1. Matric (Essential)
2. At least 5 years’ experience in claims investigations and validations (Essential)
3. At least 2 years’ experience leading a team of investigators (Essential)
4. Technical knowledge of short-term insurance claims investigations and validations (Essential)
5. Related tertiary qualification (e.g., Forensics/Operational Management) is advantageous